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1、D:1
2、EXECUTIVESUMMARY8/18/05Highlyconfidentialandproprietary.?2005StarwoodHotels&ResortsWorldwide,Inc.D:15.1D:1
3、EXECUTIVESUMMARY8/18/05Highlyconfidentialandproprietary.?2005StarwoodHotels&ResortsWorldwide,Inc.D:15.1D:1
4、EXECUTIVESUMMARYTableofContentsPRE-CRISISD:1
5、ExecutiveSummaryD
6、:2
7、CrisisResponseOrganizationalChartD:3
8、EmergencyorCrisis?D:4
9、Go-TeamConceptD:5
10、ThingstoConsiderBeforeYouFaceaCrisisD:6
11、DivisionCrisisResponseTeam(DCRT)D:7
12、DivisionandCorporateCoordinatorsD:8
13、FamilyAssistance–FEIBehavioralHealthCRISISD:9
14、ProceduresandChecklistD:10
15、IncidentFactsRe
16、portFormD:11
17、IncidentActivityLogD:12
18、EmergencyNotificationSystemActivation–SendWordNowD:13
19、DivisionCrisisCommandCenterSetupD:14
20、StarwoodCrisisCommunicationsRulesD:15
21、Notes8/18/05Highlyconfidentialandproprietary.?2005StarwoodHotels&ResortsWorldwide,Inc.D:15.1D:1
22、EXECUTIVESUMMARY8/
23、18/05Highlyconfidentialandproprietary.?2005StarwoodHotels&ResortsWorldwide,Inc.D:15.1D:1
24、EXECUTIVESUMMARYD:1
25、ExecutiveSummaryGiventhenatureandglobalscopeofStarwoodHotels&Resorts’business,wemustbereadytorespondtomajorincidentsatourpropertiesthatmightnegativelyaffectourbusinessesan
26、dreputation,ordiminishthevalueofourwell-knownbrands.Certainly,managersatourindividualpropertiesdemonstratedailytheirexpertiseforaddressingtheroutinecrises.Butwemustalsobepreparedformorefarreachingevents,particularlyintoday’snewworldwhereterroristattackscouldbeaimedatourproperties
27、,ourguestsorvisitors,orwhereanaturaldisasterorphysicaltraumacouldresultinsignificantlossoflife.ThisCrisisResponse&CommunicationsPlanisdesignedtoassistmanagementatalllevelsofourcompanymanagethecritical,andoftenunfortunate,processofresolvingacrisisanddealingwiththehumanelementthati
28、salwayspresentatsuchtimes.Thisplanisnotdesignedtoanswereveryquestionoranticipateeveryscenariothatwemayface,buttoprovideourmanagementthetoolsrequiredintheeventwefaceacrisis.Itisintendedtohelpourmanagersstructurehowtheywilloperate;whatteamsofmanagersandvendorsareneededtoworkthrough
29、theminute-by-minute,hour-by-hour,day-by-
