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1、秘書學(xué)byjacob（秘書學(xué)tojacob）WhenBYJACOB1.getsthewrongnumber,themoreappropriatewayistodosoA.toldhimhedialedthewrongnumberandhungup.B.tellmewhatyournumberis.C.askedwhohewaslookingforandseeifhecouldhelp.D.toldhimtocheckthenumberandcallagain.Answer:A1.,the"FourTransformations
2、"thatthesecretaryshouldstrivetoachieveinthewayofworkandmethodsofworkare:A.transformsfrompassiveservicetoactiveservice.B.fromtheemphasisondotheworkintobothdothework,andgivecounsel.C.transformsfromlowefficiencyandhighconsumptiontohighefficiencyandlowconsumption.D.tran
3、sfersinformationfromtransceivertointegratedprocessing.E.haschangedfrommereexperiencetoscientificmanagement.Answer:A,B,D,E2.aboutthedescriptionoftheSecretariat,thecorrectthingisthat...TheA.Secretariatisanintegratedinstitution,neitherapolicy-makingbodynorafunctionalor
4、ganization.B.Secretaryorganizationsarepartyandgovernmentorgans,socialorganizations,enterprisesandinstitutions,astheleadingbodiesandleadersoftheauxiliaryagenciestodealwithcomprehensiveaffairs.TheC.Secretariathasthecharacteristicsofattachingattributes,comprehensivenes
5、sandassistance.D.theestablishmentoftheSecretariatshouldbeadaptedtotheactualneedsoftheadministrationoftheorgansorunits.ThebasicfunctionoftheE.Secretariatistoassistdecisionmakingandserviceleadership.Answer:A,B,C,D,E4.thebasicfunctionsoftheSecretariatareA.surveyresearc
6、h,B.assisteddecisionmaking,C.management,businessD.coordination,E.ServiceLeadershipAnswer:B,E4.,thesignificanceofbeautifyingtheofficeliesin:A.setupagoodimageoftheunit.B.promotesleadershipandthesocialvisibilityoftheSecretaryhimself.C.improvesworkefficiency.D.displaysp
7、ersonalcharm.E.optimizetheworkingenvironment.Answer:A,C,E2.thefollowingstatementsarerelevanttotheevaluationcriteriaforsecretarialwork.Whatdoyouthinkiscorrect?:A."effectiveness"isthestandardforevaluatingsecretarialwork.B.cannotregardleadershipsatisfactionasthecriteri
8、onforevaluatingsecretarialwork.ThebiggestproblemwithC.'s"leadershipsatisfaction"isthesubjectiverandomness.D.cannotsimplyregardleadershipsa
