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1、tqm全面質量管理推進實務（TQMTotalQualityManagementPractices）TQMtotalqualitymanagementpracticesCurriculumsyllabus:Thefirstpartistheimportantconceptoftotalqualitymanagement---improvementofqualityconsciousness1)definitionofqualityandqualitymanagement2)analysisofthequalityoft
2、hetwoelements---howtocreateloyalcustomers3)theimportantdevelopmentstageandrepresentativethoughtofqualitymanagement4)TQMtotalqualitymanagement:qualityandawarenessenhancementofallconcernedThe"threeonevariety":acomprehensive,full,full,diversemethodsImplementationo
3、fbasicwork:standardization,measurementwork,qualityinformation,qualityresponsibilitysystemandeducation5)strengthentheconsciousnessofon-sitequalitymanagementRecognizeyourcustomer--whoisGod?Scenemanagementbasedonthepresentthreedoctrine:Case:onthebasisofone-sidedvi
4、ewpointFollowthePDCAprocesstosolvetheproblemonsite(Demingcycle)Priorityofsolvingsiteproblems----80/20principlesofqualitymanagementPreventionandtreatmentofsiteproblemsCase:thequalitycontrolofdoctorBianQue'sstoryaboutenlightenmentWepaymoreattentiontotheprocessofs
5、olvingfieldproblemsofthoughtFromthedifferenceofculturebetweenEastandWest,itpointsouttheprocesscontrolthoughtofqualitymanagementinChineseEnterprisesAnalysisofthefactorsofqualityfluctuationcausedbythescene:theanalysisofthedeviationcausedbytheabnormalaccidentalcau
6、sesandreasonsThesecondpartqualitycostanalysis1)qualityeconomymanagementThetheoryofthehighestqualityQualitycosttheoryQualitybenefit2)qualitylossfunctionanalysisProvidethemostadvancedtheoryofloss:deviatingfromthetargetistheloss3)thebasicconceptofqualityeconomyCas
7、estudy:comparethequalityandeconomyofthetwoproducts4)qualitylevelandeconomy5)therelationshipbetweenqualitylevelandmarketdemand6)improvethequalityleveloftheprogram7)waystoimprovequalityandeconomyatallstagesDesignphaseManufacturingprocessphaseStageofproductuseproc
8、ess8)classificationofqualitycostsPreventioncostEvaluationcostFailurecost9)qualitycostanalysismethod10)qualitycostcontrolmethodandoptimizationscheme11)acasestudyofreducingqua
