資源描述:
《tqm全面質量管理推進實務(tqm total quality management practices)》由會員上傳分享,免費在線閱讀,更多相關內(nèi)容在教育資源-天天文庫。
1、tqm全面質量管理推進實務(TQMTotalQualityManagementPractices)TQMtotalqualitymanagementpracticesCurriculumsyllabus:Thefirstpartistheimportantconceptoftotalqualitymanagement---improvementofqualityconsciousness1)definitionofqualityandqualitymanagement2)analysisofthequalityoft
2、hetwoelements---howtocreateloyalcustomers3)theimportantdevelopmentstageandrepresentativethoughtofqualitymanagement4)TQMtotalqualitymanagement:qualityandawarenessenhancementofallconcernedThe"threeonevariety":acomprehensive,full,full,diversemethodsImplementationo
3、fbasicwork:standardization,measurementwork,qualityinformation,qualityresponsibilitysystemandeducation5)strengthentheconsciousnessofon-sitequalitymanagementRecognizeyourcustomer--whoisGod?Scenemanagementbasedonthepresentthreedoctrine:Case:onthebasisofone-sidedvi
4、ewpointFollowthePDCAprocesstosolvetheproblemonsite(Demingcycle)Priorityofsolvingsiteproblems----80/20principlesofqualitymanagementPreventionandtreatmentofsiteproblemsCase:thequalitycontrolofdoctorBianQue'sstoryaboutenlightenmentWepaymoreattentiontotheprocessofs
5、olvingfieldproblemsofthoughtFromthedifferenceofculturebetweenEastandWest,itpointsouttheprocesscontrolthoughtofqualitymanagementinChineseEnterprisesAnalysisofthefactorsofqualityfluctuationcausedbythescene:theanalysisofthedeviationcausedbytheabnormalaccidentalcau
6、sesandreasonsThesecondpartqualitycostanalysis1)qualityeconomymanagementThetheoryofthehighestqualityQualitycosttheoryQualitybenefit2)qualitylossfunctionanalysisProvidethemostadvancedtheoryofloss:deviatingfromthetargetistheloss3)thebasicconceptofqualityeconomyCas
7、estudy:comparethequalityandeconomyofthetwoproducts4)qualitylevelandeconomy5)therelationshipbetweenqualitylevelandmarketdemand6)improvethequalityleveloftheprogram7)waystoimprovequalityandeconomyatallstagesDesignphaseManufacturingprocessphaseStageofproductuseproc
8、ess8)classificationofqualitycostsPreventioncostEvaluationcostFailurecost9)qualitycostanalysismethod10)qualitycostcontrolmethodandoptimizationscheme11)acasestudyofreducingqua