資源描述:
《如何面對(duì)工作中的批評(píng)意見(jiàn)taking the sting out of criticism at work》由會(huì)員上傳分享,免費(fèi)在線閱讀,更多相關(guān)內(nèi)容在工程資料-天天文庫(kù)。
1、Takingthestingoutofcriticismatwork如何面對(duì)工作中的批評(píng)意見(jiàn)DearAnnie:Ijustcamefrommythirdyear-endperformanceevaluationwiththiscompany,whereI’minmyfirst“realjob”sincecollege.Andonceagain,justlikeinthepasttwoyears,I’mappalledatthewayIreacted.Iknowyou’renotsupposedtotakecriti
2、cismpersonallyorgetdefensive,butsomehow,whenmybossstartstellingmeaboutareasIcoulddeveloporimprove,myemotionstakeoverandIsortofpanic.親愛(ài)的安妮:我剛剛結(jié)束在這家公司的第三次年終績(jī)效評(píng)估,這是我大學(xué)畢業(yè)之后的第一份“正式工作”。與過(guò)去兩年一樣,連我本人都對(duì)自己的反應(yīng)感到震驚。我知道不能認(rèn)為這種批評(píng)是專(zhuān)門(mén)針對(duì)我的,或者產(chǎn)生抵觸心理,但有時(shí)候,當(dāng)老板告訴我需要在哪些方面有所改善的時(shí)候,我會(huì)變
3、得意氣用事,有點(diǎn)驚慌失措。Thisyearwastheworstsofar,eventhoughtheevaluationwasabout85%positive.MybossbroughtuponethinghethinksIcouldgetbetterat,andIstarteddefendingmyselfbeforeheevenfinishedtalking.Canyousuggestanywaystostoplettingcriticismupsetmesomuch?LastyearIspentthehol
4、idaysstewingoverthis,andIdon’twanttodothatagain.—TooThin-Skinned今年的情況更糟糕,雖然評(píng)估結(jié)果有85%是正面的。老板說(shuō)我有一個(gè)方面可以變得更好,但他還沒(méi)有說(shuō)完,我就開(kāi)始為自己辯解。我應(yīng)該如何讓自己不再因?yàn)榕u(píng)意見(jiàn)而感到不安。您有什么建議嗎?去年整個(gè)節(jié)日期間,我便因?yàn)檫@種事情而十分煩惱。今年,我不想再經(jīng)歷這樣的痛苦。——T.T.S.DearT.T.S.:Believeme,you’refarfromtheonlyonewho’severleftaperf
5、ormanceappraisalwithabadcaseofwhattheFrenchcalll’espritdel’escalier—thatis,thinkingofwhatyoushouldhavesaid(ornotsaid)whenit’sobviouslytoolate.20currencydeposit,weprescribeapassonaregularbasis,qilucardaccountonaregularbasis),certificatebondsandsavingsbonds(elec
6、tronic);3.notdrawnonabanksavingscertificate,certificatebondsapplyformortgageloans,acceptingonlythelender親愛(ài)的T.T.S.:相信我,許多人在績(jī)效評(píng)估結(jié)束之后,都會(huì)產(chǎn)生法語(yǔ)所稱(chēng)的“樓梯智慧”(l’espritdel’escalier),也就是說(shuō),當(dāng)你想到本應(yīng)該說(shuō)什么,或者本不該說(shuō)什么的時(shí)候,卻為時(shí)已晚。有此經(jīng)歷的人絕不止你一個(gè)。Orisit?真的為時(shí)已晚了嗎?Ifyoureallywantanotherchance
7、toletyourbossfinishwhathemeanttosay,andtorespondinadifferentwaythistime,whynotaskforado-over?如果你確實(shí)想要另外一次機(jī)會(huì),讓老板說(shuō)完他想說(shuō)的話,并以不同的方式進(jìn)行回應(yīng),為什么不請(qǐng)求重來(lái)一次呢?“Youcouldevenexplainattheoutsetthat,thistime,youintendtolistenandnotspeak,”notesDebBright,headofexecutivecoachingfirmB
8、rightEnterprises,whichcountsDisney,GE,MorganStanley,andMarriottamongitsclients.Brightalsowroteabook,TheTruthDoesn’tHavetoHurt:HowtoUseCriticismtoStrengthenRelationships,ImprovePerf