2013南開遠(yuǎn)程服務(wù)管理作業(yè)

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1、南開大學(xué)現(xiàn)代遠(yuǎn)程教育學(xué)院在線考試中心考試科目：課程練習(xí)-服務(wù)管理題目總數(shù)：50考試時(shí)間2013-5-24至2013-8-26最高分98剩余次數(shù)4滿分：100本次成績(jī)：98本次考試結(jié)果第1題(回答正確)beconsistentwithinthesamedisk.Alternateunifiedcorerequirementsplacedontheterminalstripterminals,onlineidentityandensurethecoppercoreisnotexposed.6.4.6enclosurewithinthesametothecablecoreprov

2、idesbindingintoacircle,harnesstiespacingisgenerally100mm;branchofficesshallbebindingonbothends,eachcore相比于農(nóng)業(yè)和工業(yè)，服務(wù)業(yè)是一個(gè)相對(duì)的概念√A對(duì)B錯(cuò)第2題(回答正確)服務(wù)產(chǎn)業(yè)化的實(shí)質(zhì)是將服務(wù)生產(chǎn)制造化√A對(duì)B錯(cuò)第3題(回答正確)在大多數(shù)服務(wù)論述中，服務(wù)的()性被列為服務(wù)的最重要的特性A波動(dòng)性B互動(dòng)性√C無(wú)形性D差異性beconsistentwithinthesamedisk.Alternateunifiedcorerequirementsplacedontheterm

3、inalstripterminals,onlineidentityandensurethecoppercoreisnotexposed.6.4.6enclosurewithinthesametothecablecoreprovidesbindingintoacircle,harnesstiespacingisgenerally100mm;branchofficesshallbebindingonbothends,eachcore第4題(回答正確)高爾夫球場(chǎng)對(duì)于高爾夫運(yùn)動(dòng)服務(wù)來(lái)說(shuō)，屬于服務(wù)包中的()A輔助物品B顯性服務(wù)√C支持性設(shè)施D隱性服務(wù)第5題(回答正確)牙疼消失了，這對(duì)

4、于醫(yī)療服務(wù)來(lái)說(shuō)，屬于服務(wù)包中的()A輔助物品√B顯性服務(wù)C支持性設(shè)施D隱性服務(wù)第6題(回答正確)beconsistentwithinthesamedisk.Alternateunifiedcorerequirementsplacedontheterminalstripterminals,onlineidentityandensurethecoppercoreisnotexposed.6.4.6enclosurewithinthesametothecablecoreprovidesbindingintoacircle,harnesstiespacingisgenerally1

5、00mm;branchofficesshallbebindingonbothends,eachcore滑雪板對(duì)于滑雪場(chǎng)運(yùn)動(dòng)服務(wù)來(lái)說(shuō)，屬于服務(wù)包中的()√A輔助物品B顯性服務(wù)C支持性設(shè)施D隱性服務(wù)第7題(回答正確)服務(wù)業(yè)是一個(gè)進(jìn)入障礙較高的行業(yè)A對(duì)√B錯(cuò)第8題(回答正確)服務(wù)產(chǎn)品與實(shí)物產(chǎn)品可以存在替代效應(yīng)√A對(duì)B錯(cuò)beconsistentwithinthesamedisk.Alternateunifiedcorerequirementsplacedontheterminalstripterminals,onlineidentityandensurethecoppercorei

6、snotexposed.6.4.6enclosurewithinthesametothecablecoreprovidesbindingintoacircle,harnesstiespacingisgenerally100mm;branchofficesshallbebindingonbothends,eachcore第9題(回答正確)走標(biāo)準(zhǔn)化之路可以大大降低服務(wù)成本√A對(duì)B錯(cuò)第10題(回答正確)實(shí)施差異化戰(zhàn)略的企業(yè)是可以忽視一下成本的A對(duì)√B錯(cuò)第11題(回答正確)所謂傳統(tǒng)營(yíng)銷的4個(gè)P是指()A人員√B促銷√C產(chǎn)品beconsistentwithinthesamedisk.

7、Alternateunifiedcorerequirementsplacedontheterminalstripterminals,onlineidentityandensurethecoppercoreisnotexposed.6.4.6enclosurewithinthesametothecablecoreprovidesbindingintoacircle,harnesstiespacingisgenerally100mm;branchofficesshallbebindingonbothends,eachc