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1、Whendifficultpeopleexpressthemselvesorally高考閱讀答案 Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleasttwothings:they’vebeenheardandthey’vebeenunderstoodshouldbeagoodlistener,fivestepsareadvocatedtowardgoodlistening. Thefirststepiscoop
2、erating（合作）.Howdoesadifficultpersonknowthatyou’relisteningandunderstanding?Infact,it’sthroughthewayyoulookandsoundwhileheistalking.Youmayhelphimtofullyexpresshisthoughtandfeelings.Youdothisbynoddingyourheadinagreement,makingcertainsoundsofunderstandi
3、ng. Whenthepersonbeginstorepeatwhat’sbeensaid,it’ssignalofsteptwo:turningback.Itmeansthatyourepeatbacksomewordsheisusing,sendingaclearsignalthatyou’relisteningcarefullyandthatyouthinkwhatheissayingisimportant. Havingheardwhathehastosay,thenextstepi
4、sclarifying.Atthispoint,youstarttogatherinformationaboutwhatisbeingcommunicated.Asksomeopen-endedquestions,whichwillallowyoutofigureoutwhatintentionheishopingtosatisfy. Thefourthstepistosummarize（概括）whatyou’veheard.Thisallowsyoutomakesurethatbothyou
5、andthedifficultpersonareonthesamepage.Whenyoudothis,twothingshappen.First,ifyou’remissedsomething,hecanfillinthedetails（細(xì)節(jié)）.Second,you’veshownthatyou’remakinganefforttounderstandcompletely.Thisincreasesthepossibilityofgainingcooperationfromhim. Havi
6、nglistenedcarefully,you’venowarrivedatthepointofconfirmingwiththepersonthathefeelssatisfiedthathisthoughtshavebeenfullyvoiced.Askifhefeelsunderstood. Whenenoughsincerelistening,questioning,andrememberingarebroughttogether,understandingisusuallyachie
7、vedandadifficultpersonbecomeslessdifficultandmorecooperative. Topic ?。?6）tounderstand Reason Difficultpeoplehopetheyhavebeenheardand（77）whentheyexpressthemselves （78）onlistening ?。?9）inagreementandmakesomesoundsofunderstandingwhileadifficultperso
8、nisspeaking Repeatsome（80）thatyouhaveheard Collectinformationabouttheperson’sexpressionsandfindhis(81) Givea(82)ofwhatthepersonhassaid Confirmthatthepersongains(83)fromspeakinghisthoughts Result Adifficultpersonwillbe(84)tocooperatewithifunders
