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1、AssignmentoneChapter1EffectiveandEthicalCommunicationatwork1.Whatdoestheexpression‘communicationskills’include?Communicationskillsmeanreading,listening,nonverbal,speaking,andwritingskills;communicationskillsarecriticaltoeffectivejobplacement,careeradvancement,ando
2、rganizationalsuccess.2.Fewerlayersofmanagementmeangreatercommunicationchallengesforfrontlineworkers.Why?Theflatteningmeansfewerlayersofmanagersseparatedecisionmakersfromfrontlineworkers.Intraditionalcompanies,informationflowsthroughmanylevelsofmanagers.Inflatorgan
3、izations,however,wherethelivesofcommunicationareshorter,decisionmakerscanreactmorequicklytomarketchanges.Restructuredcompaniesorganizeworkwithhorizontalteamsthatallowvariousareastointeractmoreefficiently.Today’sflatterorganizations,however,alsoposegreatercommunica
4、tionchallenges.Inthepast,authoritarianandhierarchicalmanagementstructuresdidnotrequirethateveryemployeebeaskilledcommunicator.Managerssimplyposedalongmessagestothenextlevel.Today,however,frontlineemployeesaswellasmanagersparticipateindecisionmaking.Nearlyeveryonei
5、sawriterandacommunicator.Businesspeoplepreparetheirownmessage;secretariesnolongercleanuptheirbosses’writing.3.Whyisoralcommunicationconsideredmoreeffectivethanwrittencommunication?Oralcommunicationhasmanyadvantages.Foronething,itminimizesmisunderstandingsbecauseco
6、mmunicatorscanimmediatelyaskquestionstoclarifyuncertainties.Foranother,itenablescommunicatorstoseeeachother’sfacialexpressionsandhearvoiceinflections,furtherimprovingtheprocess.Oralcommunicationisalsoanefficientwaytodevelopconsensuswhenmanypeoplemustbeconsulted.Fi
7、nallymostofusenjoyface-to-faceinterpersonalcommunicationbecauseitiseasy,feelswarmandnatural,andpromotesfriendship.4.Whenyouarefacedwithadifficultethicaldecision,whatquestionsshouldyouaskself?Istheactionyouareconsideringlegal?Howwouldyouseetheproblemifyouwereontheo
8、ppositeside?Whatarealternatesolutions?Canyoudiscusstheproblemwithsomeonewhoseadviceyoutrust?Howwouldyoufeelifyourfamily,friends,employer,coworkerslearne
