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1、IJPDLMTheintegratedlogistics25,6managementsystem:aframeworkandcasestudy4HuanNengChiuReceivedMay1994NationalTaiwanInstituteofTechnology,Taipei,Taiwan,RevisedNovember1994RevisedFebruary1995RepublicofChinaIntroductionInrecentyears,theheightenedintensityofretailcompetitionhasdrasticallycha
2、ngedthewaydistributioncompaniesoperatetheirdistributionsystems.Thesechangesincludetheapplicationoftheintegratedlogisticsmanagementconcepttotheanalysisanddesignoftheirsupplychainsand,whatismostimportant,extensiveuseofinformationtechnologytogainacompetitiveedge.Fivemajorinformationtechno
3、logieswhichhavebecomeincreasinglycommoninpracticeare:(1)point-of-sale(POS)systems;(2)barcoding;(3)electronicdatainterchange(EDI);(4)value-addednetworks(VANs);and(5)electronicorderingsystems(EOSs).Inaddition,distributionfirmsshouldmaintaincloserelationshipsandeffectivecommunicationswith
4、theirchannel/tradingpartners,rendernecessarysupporttothemandprovidecustomerswithsatisfactoryservice.Thesehavebeendeemedthekeyfactorsfordistributors’successinmanagingtheirlogisticssystems.Thepurposeofthisarticleistoformulateanintegratedframeworkfordistributionfirmstoestablishandsoimprov
5、etheirdistributionsystems.Sinceinformationtechnologyisanimportantprerequisitetogoodlogisticsmanagement,integrationofinformationtechnologywiththelogisticsmanagementconceptispresented.Inthepresentation,relevantTaiwanesepracticesarecovered.BecausefewTaiwanesepapers[1-3]discusslogisticsman
6、agement,areferencedsummaryoflogistics’treatmentrefersalmostexclusivelytotheUSA/UKliterature.Toillustratefurtherthepragmaticoperationsofanintegratedlogisticsmanagementsystem,acasestudyofalargeTaiwanesefoodprocessorisincluded.ThisstudyalsoinvestigatedInternationalJournalofPhysicalsituati
7、onswhereTaiwaneseretailershaveengagedinsomeaspectsofDistribution&LogisticsManagement,Vol.25No.6,1995,logisticsmanagementthroughasurveyofthecasecompanyandanother44pp.4-22.?MCBUniversityPress,0960-0035retailers.BackgroundIntegratedLogisticsdefinitionslogisticsDaskin[4]definedlogisticsa
