數(shù)據(jù)倉庫建模技術(shù)在電信行業(yè)中的應(yīng)用

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1、北京郵電大學(xué)碩士學(xué)位論文數(shù)據(jù)倉庫建模技術(shù)在電信行業(yè)中的應(yīng)用姓名：袁燕妮申請學(xué)位級別：碩士專業(yè)：計算機(jī)軟件與理論指導(dǎo)教師：徐六通;張雷20030301數(shù)據(jù)倉庫建模技術(shù)在電信行業(yè)中的應(yīng)用TheapplicationofdatawarehousemodelingtechnologyinTelecomAbstractDatawarehouseisasubjectoriented,integrated，non-volatileandtimevariantdataset,andusedtosupportthemakingofmanagedecisions.Buildingadatawa

2、rehousesystemcanhelpcompanystoimprovetheirservicelevelstrengthentheircompetitivecapability.Hence,itisurgentlyrequiredofbuildingbusinessinformationdatawarehousesysteminTelecomarea.Intheprocessofbuildingdatawarehouse，it'sinformationmodelisthekeytosuccess.Themainpurposeofthispaperistostudyhow

3、tobuildthedatawarehouseinTelecomarea,especiallyhowtomodelingthebusinessdata.Firstly,therelatedbackgroundisintroduced.Then,theknowledgeofdatawarehouseanditsmodelingtechniqueisdiscussed.Subsequently,thepaperinvestigatessomeapplicationsystemandsomedataanalysistechnologybasedonthedatawarehouse

4、,suchasCRM(CustomerRelationManagement)system,DSS(DecisionSupportSystem)，dataminingtechnology,OLAP(On-LineAnalyticalProcessing)technology,etc.Insuccession，thepaperdescribesthearchitectureoftheBOSS(BusinessandOperationSupportingSystem)andthecontentsoftheTelecombusinessdatathatshouldbedeposit

5、inthedatawarehouse.Basedonvastresearchwork,thepaperstudiesthedatawarehousebuilding謐ndmodelingprocessoftheUnifiedBusinessInformationservicesSystem(UBIS)project,anddesignsthekernelsystemdatamodel.ThepaperdescribesthemodelingresultsoftheUBISandsummarizesthemodelingstepandmethodsindetail.Themo

6、delhasbeenprovedviapracticethatit'scapabletomeetthecustomer'srequirements.Atlastthepaper'sconclusionisgiven.Andsomesuggestionsareprovidedforfuturestudy.:DatawarehouseInformationmodeling,BusinessandOperationSupportingSystem,Businessinformation北京郵電大學(xué)碩士學(xué)位論文第3頁共70頁數(shù)據(jù)倉庫建模技術(shù)在電信行業(yè)中的應(yīng)用第一章緒論，.，研究背景

7、在我國正式加入WTG以后，隨著國內(nèi)電信行業(yè)改革和重組的不斷深化，國內(nèi)電信業(yè)務(wù)的市場環(huán)境將漸趨合理，競爭將日益加劇。國內(nèi)、國際電信業(yè)的競爭態(tài)勢，對電信運營企業(yè)的服務(wù)意識、服務(wù)內(nèi)容、服務(wù)方式、服務(wù)質(zhì)量、以及經(jīng)營管理水平等均提出了嚴(yán)峻的挑戰(zhàn)，要求國內(nèi)的電信運營企業(yè)在經(jīng)營理念、管理模式上能有一個較高層次的飛躍;同時，也要求國內(nèi)電信運營企業(yè)傳統(tǒng)的以產(chǎn)品為中心，以營業(yè)窗口為基礎(chǔ)的運營模式，逐步向以客戶為中心、以數(shù)據(jù)為中心、以信息為基礎(chǔ)的模式轉(zhuǎn)變。電信運營商要想達(dá)到以上目標(biāo)，需要豐富、真實、及時的經(jīng)營信息提供支持。但是目前廣泛使