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1、MTDTrainingEmotionalIntelligenceDownloadfreeebooksatbookboon.com2EmotionalIntelligence?2010MTDTraining&VentusPublishingApSISBN978-87-7681-600-1Downloadfreeebooksatbookboon.com3EmotionalIntelligenceContentsContentsPreface71.OverviewofEmotionalIntelligence91.1Introduction
2、91.2TheoriesofMultipleIntelligences101.3TheImportanceofEmotions111.4EmotionsandtheBrain132.WhyEmotionalIntelligenceMattersintheWorkplace152.1Introduction152.2CaseStudyExamples172.2.1TheValueofOptimism172.2.2Cost-SavingsfromEI182.2.3EmotionallyIntelligentLeaders182.2.4EI
3、andSafer,HappierWorkplaces360°213.ModelsofEmotionalIntelligence223.1Introductionthinking.223.2TheAbility-BasedModel223.3TheTraitModelofEI233.4MixedModelsofEI24360°thinking.360°thinking.PleaseclicktheadvertDiscoverthetruthatwww.deloitte.ca/careersDiscoverthetruthatwww.de
4、loitte.ca/careers?Deloitte&ToucheLLPandaffiliatedentities.Discoverthetruthatwww.deloitte.ca/careers?Deloitte&ToucheLLPandaffiliatedentities.Downloadfreeebooksatbookboon.com?Deloitte&ToucheLLPandaffiliatedentities.4Discoverthetruthatwww.deloitte.ca/careers?Deloitte&Touch
5、eLLPandaffiliatedentities.EmotionalIntelligenceContents4.Self-Awareness264.1Introduction264.2EmotionalSelf-Awareness264.2.1Introduction264.2.2IncreasingSelf-Awareness274.3AccurateSelf-Assessment304.3.1WhatSelf-AssessmentInvolves304.3.2ToolsforSelf-Assessment304.3.3Forec
6、astingYourFeelings334.4Self-Confidence334.3.3ForecastingYourFeelings344.4Self-Confidence355.Self-Management375.1Introduction375.2Self-Control375.2.1Reflection385.2.2Reframing395.2.3Rehearsal415.3Trustworthiness415.4Conscientiousness425.5Adaptability435.6AchievementOrien
7、tation445.7Initiative44IncreaseyourimpactwithMSMExecutiveEducationForalmost60yearsMaastrichtSchoolofManagementhasbeenenhancingthemanagementcapacityofprofessionalsandorganizationsaroundtheworldthroughstate-of-the-artmanagementeducation.PleaseclicktheadvertOurbroadrangeof
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