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1、TheServiceIndustriesJournalVol.30,No.2,February2010,281–298Logisticsservicecapabilitiesand?rmperformanceofinternationaldistributioncenteroperatorsabChin-ShanLuandChing-ChiaoYangaDepartmentofTransportationandCommunicationManagementScience,NationalChengKungbUniversity,TainanCity70101,Taiwan,Republic
2、ofChina;DepartmentofShippingandTransportationManagement,NationalKaohsiungMarineUniversity,KaohsiungCity81143,Taiwan,RepublicofChina(Received4January2008;?nalversionreceived31March2008)Thisstudyempiricallyevaluatedthecruciallogisticsservicecapabilitiesand?rmperformanceofinternationaldistributioncent
3、eroperatorsinTaiwan.Threecriticallogisticsservicecapabilitieswereidenti?edbasedonfactoranalysis:(a)innovationcapability,(b)customerresponsecapability,and(c)?exibleoperationcapability.Clusteranalysiswassubsequentlyusedandbasedontheirmeanscoresinthethreelogisticscapabilitydimensions,respondents’?rmsw
4、ereassignedtooneofthreegroups,namely:customerresponseand?exibleoperationcapabilities-oriented?rms,customerresponseandinnovationcapabilities-oriented?rms,andcustomerresponsecapability-oriented?rms.Findingsindicatedthatcustomerresponseandinnovationcapabilities-oriented?rmshadthebest?rmperformance,fol
5、lowedbycustomerresponseand?exibleoperationcapabilities-oriented?rmsandcustomerresponsecapability-oriented?rms.Keywords:logisticscapability;?rmperformance;internationaldistributioncenteroperatorsIntroductionGlobalizationofbusinessandtime-basedcompetitionhavehadatremendousimpactonthewaycompaniesopera
6、tetoday.Globaloperationsrequiretheintegrationofglobalman-ufacturingwithlogisticsservicecapabilitiesandtransportsupportforef?cientandeffec-tivebusinessperformance(Bowersox&Closs,1996).Inparticular,transportdemandrequiresef?cientintegratedmoves,premiumpackageservices,andthebestuseofavailablemodaltran
7、sportoperationsandinternationaldistributioncenters(IDC)(Coyle,Bardi,&Langley,2003).Accordingly,theroleofIDCashomebasesformerchandizetransportationanddistributionhasbecomeincreasinglyimportant(UnitedNationsC
