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1、THEDEMINGSYSTEMOFPROFOUNDKNOWLEDGETheprevailingstyleofmanagementmustundergotransformation.Asystemcannotunderstanditself.Thetransformationrequiresaviewfromoutside.Theaimofthischapteristoprovideanoutsideview-alens-thatIcallasystemofprofoundknowledge.Itprovidesamapoftheorybywh
2、ichtounderstandtheorganizationsthatweworkin.Thefirststepistransformationoftheindividual.Thistransformationisdiscontinuous.Itcomesfromunderstandingofthesystemofprofoundknowledge.Theindividual,transformed,willperceivenewmeaningtohislife,toevents,tonumbers,tointeractionsbetwee
3、npeople.Oncetheindividualunderstandsthesystemofprofoundknowledge,hewillapplyitsprinciplesineverykindofrelationshipwithotherpeople.Hewillhaveabasisforjudgmentofhisowndecisionsandfortransformationoftheorganizationsthathebelongsto.Theindividual,oncetransformed,will:-Setanexamp
4、le-Beagoodlistener,butwillnotcompromise-Continuallyteachotherpeople-HelppeopletopullawayfromtheircurrentpracticeandbeliefsandmoveintothenewphilosophywithoutafeelingofguiltaboutthepastThelayoutofprofoundknowledgeappearshereinfourparts,allrelatedtoeachother:-Appreciationforas
5、ystem-Knowledgeaboutvariation-Theoryofknowledge-PsychologyOneneednotbeeminentinanypartnorinallfourpartsinordertounderstanditandtoapplyit.The14pointsformanagement(OutoftheCrisis,Ch.2)inindustry,education,andgovernmentfollownaturallyasapplicationofthisoutsideknowledge,fortran
6、sformationfromthepresentstyleofWesternmanagementtooneofoptimization.Thevarioussegmentsofthesystemofprofoundknowledgeproposedherecannotbeseparated.Theyinteractwitheachother.Thus,knowledgeofpsychologyisincompletewithoutknowledgeofvariation.Amanagerofpeopleneedstounderstandtha
7、tallpeoplearedifferent.Thisisnotrankingpeople.Heneedstounderstandthattheperformanceofanyoneisgovernedlargelybythesystemthatheworksin,theresponsibilityofmanagement.ApsychologistthatpossessesevenacrudeunderstandingofvariationaswillbelearnedintheexperimentwiththeRedBeads(Ch.7)
8、couldnolongerparticipateinrefinementofaplanforrankingpeople.Furtherillustrationsof
