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1、ApplyingKnowledgeManagementtoImprovePerformanceofDispersedTeamsCenterforSystemsManagement,Inc.2325DullesCornerBlvd,Suite670Herndon,VA20171(800)486-8090Andkeepingthemfrombecoming“Virtual”MarkA.WilsonAtwhatpointdoesateambecome“Virtual”?notallinoneroomnotallinonefloo
2、rofabuildingnotononecampusnotinthesamecitynotinthesametimezonenotcommunicatingandcollaboratingeffectivelyWhenteammembersare:Virtual,adjective“Existinginthemind,especiallyasaproductoftheimagination.”DefinitionFirst…ALittleaboutCSMOurbusinessisbasedonmanagingandtran
3、sferringknowledgeWetrainandconsultinprojectmanagementandsystemengineeringOurclientsaregovernmentagenciesandlargecorporations,primarilytelecomandaerospaceOurproducts/servicesaretailoredforeachclientThishascreatedalargeIPrepositoryCSM’sVisualizationModelContextUntil
4、1999,wewerelocatedononefloorofanofficebuildingintheSanFranciscoBayAreaOurstaffisnowwidelydispersedwiththelargestconcentrationinNorthernVirginiaEvenwherewe’reclustered(NorthernVA,NorthernCA,andDenver),weareseldominthelocaloffice.Problemsweexperienceasa“DispersedTea
5、m”PeopleProcessResourcesToolsCollaborationisseldomface-to-faceEmail/IMisaddictive…andtimeconsumingDifferentculturesinEuropeandAsiasometimescreatemisunderstandingsDeterminingvisibilityandStatusisachallengeDifferenttimezonesrequiresasynchronousopsRolesandresponsibil
6、itiesareoftenunclearCommunicationtakesmoreeffortPhysicalseparationcanevolveintoisolationKnowledgeManagement-CSMcontextManagingtheleadership,organization,technologyandlearningaspectsofinternalandexternalintellectualassetsthroughretentionandcollaborativesharingofkno
7、wledgeforthepurposeofimprovingperformanceandinspiringinnovationthroughoutanenterprise.(ThereareatleastasmanydefinitionsofKMasthereareofSystemsManagement)CharlesH.Bixler,D.Sc.GeorgeWashingtonUniversityCSM’sDefinition:Theintegration,configurationmanagement,sharing,a
8、ccess,andreuseofknowledgeassets.Theleveragingofcollectivewisdomtoincreaseresponsivenessandinnovation.TheDelphiGroupKnowledgeAssetsAvailabletoAnyoneforAc
