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1、....外貿(mào)報(bào)價(jià)單模板-外貿(mào)報(bào)價(jià)單模板外貿(mào)詢盤報(bào)價(jià)流程模板8 不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類，一一說明： 1、未付款詢盤回復(fù)： 第一主動(dòng)出擊，當(dāng)買家下單后應(yīng)及時(shí)主動(dòng)與買家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)查看庫存?zhèn)湄?，盡快發(fā)貨。下面一個(gè)不錯(cuò)的回復(fù)： DearXXX, wehavegotyourorderof..... Thebagyouorderisoneof學(xué)習(xí)參考....thehotite
2、msfrommystoreanditismadeofhighqualityleather.Buttheorderseemsunpaid.Ifthere’sanythingIcanhelpwiththepriceorsizeetc. Whenthepaymentisfinish,Icanstockuptheitemandgetitreadyforshipping. Ifanyfurtherquestions,pleasefeelfreetocontactwithus. Thanks Best
3、Regards 2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個(gè)不錯(cuò)的例子： DearXXX, Iamverygladtohearfromyou.Thebiggestsizewehaveis39.Andthisshoesislittlebiggerinsize.SoIthink39will學(xué)習(xí)參考....fit. Ifyouhaveanyotherquestions,Pleasefeelfreeletmeknow. Wearelookingf
4、orwardtogettingyourearlyreply. BestRegards 3、發(fā)貨后的回復(fù): 從貨物離開中國海關(guān)至買家收到貨物建議每個(gè)階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時(shí)的溝通能讓買家不再急切詢問?！ 、告訴買家訂單詳情 DearCustomer， Theitemyouorderisalreadyshippedandthetrac
5、kingnumberisXXXXX Themailstatusisas學(xué)習(xí)參考....follows: xx113021:43:12 SHANGHAI DispatchfromSortingCenter Thisisthestatusofyourorder.Youwillgetitsoon. Thanksforyoursupportandunderstanding. B、詢問是否收到貨物 Dearcustomer, EMStrackinginformation(EMS網(wǎng)站查詢)
6、 ThisisthestatusshowingonEMS.Haveyoualreadygottheitems?Ifyouhavegottheitems,pleaseletmeknow. Thanks 4、客戶投訴產(chǎn)品質(zhì)量有問題 Dearcustomer, IreceivedthebootsbutIcan’tsellthembecausetheGucciboxwasrippedupifyoucan’tsecurethe學(xué)習(xí)參考....packagesbetterthanthatthenyou
7、willnotbehearingfrommeagain! Dearfriend, Iamverysorrytohearthat.Thedamagemusthappenedduringtransportation.Iusuallymakesureeverythingisingoodconditionbeforeshippingproductsout.Imakesuregivingyoumorediscountstomakeupwhenyoubuyfrommenexttime.Thanksfory
8、ourunderstanding. BestRegards 5、訂單完成 Dearcustomer, Iamveryhappytoseethatyouhavereceivedtheitems.Thanksforyoursupport.Ihopeyousatisfywiththeitemandlookingforwardtodomorebusinessinthefuturewith學(xué)習(xí)參考....you. Thanks BestRegards 6、提醒買家給自己留評(píng)價(jià),
