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1、酒店英語(yǔ)一ppt對(duì)第一次見到的客人男士:Sir(先生)女士:Madam/Ms.(女士,小姐)稱謂回頭客/熟客男士:Mr.(后面加男士的姓)Eg.Mr.Smith已婚女士:Mrs.(后面加丈夫的姓)未婚女士:Miss(后面加姓)Goodmorning.Goodafternoon.Goodevening.問候用語(yǔ)中午之前中午至下午六點(diǎn)以前下午六點(diǎn)過后Howdoyoudo?-Howdoyoudo.您好?。ǔ醮我娒妫〨ladtomeetyou./Nicetomeetyou.-Gladtomeetyou,too./Nicetomeetyou,too.很高興見到您!
2、Howareyou?-I'mfine,thankyou.你最近過得怎樣?-很好!謝謝。歡迎用語(yǔ)Welcometoourhotel(restaurant)歡迎到我們酒店(餐廳)來(lái)。Welcometostayinourhotel.歡迎入住我們酒店。主動(dòng)向客人提供幫助Can(May)Ihelpyou?我能幫您什么嗎?WhatcanIdoforyou.我能為您干點(diǎn)什么?IsthereanythingIcandoforyou?有什么能為您效勞的嗎?一般性的回答Surely.當(dāng)然可以。Certainly,sir(madam)。當(dāng)然可以,先生(小姐)。Yes,sir,
3、(madam)。是的,先生(小姐)。基礎(chǔ)對(duì)話情景:客人進(jìn)入餐廳W:Goodevening,sir.CanIhelpyou?先生,晚上好。要幫忙嗎?G:Yes.Atablefortwo.是的。我要一張兩人桌。W:Howaboutawindowtableoverthere?那邊靠窗的座位怎么樣?G:That'sgreat.好的。對(duì)客人表示感謝時(shí)Thankyou(verymuch).謝謝您(非常感謝)。Thankyouforyourcompliments(information,help).感謝您的贊美(信息、幫助)Thankyouforyourhelp.謝謝
4、你的幫助Youarewelcome.不用謝。It’sverykindofyou.謝謝,您真客氣!Don’tmentionit.不用謝。It’smypleasure.(Withpleasure./Mypleasure.)非常高興為您服務(wù)。Iamatyourservice.樂意為您效勞當(dāng)客人對(duì)你說“謝謝”時(shí)基礎(chǔ)對(duì)話情景:當(dāng)?shù)玫娇腿说馁澝繵:Whatdoyouthinkofthefoodservedhere?您覺得這里的餐飲服務(wù)如何?G:Thefoodservedisverydeliciousandtheserviceisfantastic.飯菜味美,服務(wù)上乘
5、。W:Thankyouforyourcompliments.謝謝贊美。當(dāng)要對(duì)客人表示歉意時(shí)Excuseme.打擾一下。Iamsorry.我很抱歉。Sorrytointerruptyou.很抱歉打斷您!Sorrytohavekeptyouwaiting.讓您久等了I'mSorryaboutthis.對(duì)于這件事我很抱歉!回答:That'sallright!/Let'sforgetit!沒關(guān)系!基礎(chǔ)對(duì)話情景:當(dāng)要打擾客人時(shí)W:Excuseme,mayIhelpyou?不好意思,有什么可以幫您的嗎?G:Yes,canyoutellmewhereisthetoli
6、et?請(qǐng)問洗手間在哪兒?W:Sure,Pleasefollowme.請(qǐng)跟我來(lái)。不明白客人意思時(shí)1、Pardon.對(duì)不起,請(qǐng)?jiān)僬f一遍,好嗎?2、Pardonme?對(duì)不起?3、Ibegyourpardon?對(duì)不起請(qǐng)?jiān)僬f一遍好嗎?4、Couldyourepeatthat,please?請(qǐng)您重復(fù)一遍好嗎?請(qǐng)客人稍等時(shí)Justamoment,please.請(qǐng)稍等。Waitaminute,please.請(qǐng)稍等。Couldyouwaitalittlelonger,please?請(qǐng)您稍候好嗎?Thankyouforwaiting.您久等了。Iamverysorrytoh
7、avekeptyouwaiting.很抱歉讓您久等了。節(jié)日快樂Happybirthday!生日快樂!Happynewyear!新年快樂!MerryChristmas!圣誕快樂!Haveaniceholiday!假日快樂!告別歡送語(yǔ)Goodbye!Seeyou!再見Thankyouforcoming!謝謝您的光臨!Goodbyeandthankyouforcoming.再見,謝謝您的光臨。Thankyouforstayinginourhotel!感謝您光臨我們酒店!Welookforwardtoseeyousoon!我們期待您的再次光臨!Mindyours
8、tep!請(qǐng)走好!Pleasedon’tleaveanythingbehind.請(qǐng)