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1、ManagingInformationQualityMartinJ.EpplerManagingInformationQualityIncreasingtheValueofInformationinKnowledge-intensiveProductsandProcessesSecondEditionWith39Figuresand34Tables12ProfessorDr.MartinJ.EpplerUniversityofLugano(USI)ChairofInformationandCommu
2、nicationManagementSchoolofCommunicationSciencesViaBuffi136900LuganoSwitzerlandmartin.eppler@lu.unisi.chISBN-103-540-31408-3SpringerBerlinHeidelbergNewYorkISBN-13978-3-540-31408-0SpringerBerlinHeidelbergNewYorkISBN3-540-23571-X3.editionSpringerBerlinHei
3、delbergNewYorkCataloging-in-PublicationDataLibraryofCongressControlNumber:2006927427Thisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeorpartofthematerialisconcerned,specificallytherightsoftranslation,reprinting,reuseofillus-trations,reci
4、tation,broadcasting,reproductiononmicrofilmorinanyotherway,andstorageindatabanks.DuplicationofthispublicationorpartsthereofispermittedonlyundertheprovisionsoftheGermanCopyrightLawofSeptember9,1965,initscurrentversion,andpermissionforusemustalwaysbeobta
5、inedfromSpringer-Verlag.ViolationsareliableforprosecutionundertheGermanCopyrightLaw.SpringerisapartofSpringerScience+BusinessMediaspringeronline.com°SpringerBerlin′Heidelberg2003,2006PrintedinGermanyTheuseofgeneraldescriptivenames,registerednames,trade
6、marks,etc.inthispublica-tiondoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevantprotectivelawsandregulationsandthereforefreeforgeneraluse.Hardcover-Design:ErichKirchner,HeidelbergSPIN1161730342/3153-543210±Printedonac
7、id-freepaperPrefacetotheSecondEditionItstillholdstrue:informationisnotalwaystheanswer.Informationisoftenpartoftheproblem.Whilethemaingoalofinformationinthebusinessplaceistoen-ableadequatedecisionsandactions,itcanalsoleadtonumerousnegativeeffects:itcanc
8、onfuse,blockcreativity,oritcanleadtohecticactivism,stressandfatigue.Informationcandistractanddivertattention,anditmayevendelayimportantde-cisions–theparalysisbyanalysis.Strategiestoavoidthesedysfunctionaleffectsofinformationcanbedivided
