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1、ManageIT!ManageIT!OrganizingITDemandandITSupplybyTheoThiadensAC.I.P.CataloguerecordforthisbookisavailablefromtheLibraryofCongress.ISBN-101-4020-3639-6(HB)ISBN-13978-1-4020-3639-2(HB)ISBN-101-4020-3710-4(e-book)ISBN-13978-4020-3710-8(e-book)PublishedbySprin
2、ger,P.O.Box17,3300AADordrecht,TheNetherlands.www.springeronline.comPrintedonacid-freepaperAllRightsReservedC2005SpringerNopartofthisworkmaybereproduced,storedinaretrievalsystem,ortransmittedinanyformorbyanymeans,electronic,mechanical,photocopying,micro?lm
3、ing,recordingorotherwise,withoutwrittenpermissionfromthePublisher,withtheexceptionofanymaterialsuppliedspeci?callyforthepurposeofbeingenteredandexecutedonacomputersystem,forexclusiveusebythepurchaserofthework.PrintedintheNetherlands.ContentsPreface........
4、..........................................................................xiIntroduction............................................................................xiiiPart1ITManagement:thebasis1.TheBasisofthe?eld...........................................
5、.................32.SupplyingITproductsandserviceswithinanarchitecture..............23Part2TraditionalITmanagement:organizingdemandandsupply3.Taskfocussedandsimultaneousprocess-focussedsupplyoffacilities.....................................................
6、...................434.Thedemand-side:functionalmanagement(usingthemethodBiSL)....................................................................575.Thesupply-side:applicationmanagement(usingthemethodASL)...................................................
7、..................776.Thesupply-side:exploitation(usingmethodslikeITIL,MOF-MSF/eTOM).......................................................957.OrganizingITtasksandprocesses...........................................121vviContentsPart3ControllingITfacilitie
8、s8.ControllingITfacilities(ITgovernance)....................................1479.Houseinorder:evaluatingandimproving..................................17910.Innovationfromthecustomerandthechainperspective.....
