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1、2009/12/7EnglishfortheWorkplaceTorbenNielsenELTProductSpecialistCENGAGELearningFengJiaUniversity,Taichung,TaiwanNovember,200912009/12/7FutureTrendsinGlobalEnglish?GlobalizationandEnglish“Worldeconomiesandculturesarebecomingincreasinglyinterconnectedandinterdepen
2、dent,politically,sociallyandtechnologically.Globalizationisaffectingpatternsofcommunication”TheFutureofEnglishDavidGraddol22009/12/7WorkplaceCommunicationSkills:Whatarethey?MostCommonBusinessCommunicationPracticesseeMeetingsSocialisingTelephoningNegotiatingEmail
3、ingPresenting32009/12/7WhatpercentageoftimedoIspenddoingthesebusinesspractices?10%15%20%40%60%5%?ofmytimetelephoning15%?ofmytimeemailing30%?ofmytimeinmeetings25%?ofmytimegivingpresentations10%?ofmytimereachingagreements15%?ofmytimesocialising42009/12/7WorkplaceE
4、nglish:Challenges?FunctionalLanguage?Polite/FormalExpression?Accuracy/Fluency=Professionalism?Confidence?Non-verbalLanguageRealisticIntroductiontoBusinessContextsProfessionalPersonal52009/12/7EssentialFunctionalBusinessSkillsTelephoningEmailWritingReviewofLingui
5、sticSkillsfortheWorkplaceVocabulary-building4SkillsPractice62009/12/76keyfocusareasforBusinessCommunicationSkillsCommunicatingintheWorkplace?1.Telephoning2.Emailing3.Meetings4.Presenting5.Negotiating6.Socialising72009/12/7TelephoningTelephoningFocus??Focusonlist
6、ening?Makingcalls?Receivingcalls?Receivingandleavingmessages?Dealingwithproblems?Conferencecalls82009/12/7TelephoningWhatshouldyousaywhenmakingawork-relatedcall??Identifyyourself?Asktospeaktosomeone?Explainthepurposeofyourcall?MakingsmalltalkMatchthephraseswitht
7、hefunctions92009/12/7TelephoningHowwouldyousaytheseaccuratelywhenreceivingawork-relatedcall?A)“Sorry,Inohearingyou”B)“Youcanagainsaythat,please?”C)“Isaidhim‘thesamplesarenotinmyhere”D)“Itoldtoyou‘It’seightythousand,noeightthousand”E)“Sosorry,myofficehavenoone”Te
8、lephoningReceivingCalls:GainingTime102009/12/7TelephoningReceivingCalls:‘GainingTime’1.Justletmethink2.I’mafraidit’sjustslippedmymind3.CanIcallyoulater?4.I’drathernot
