資源描述：
《performance measurement models–comparative review》由會(huì)員上傳分享，免費(fèi)在線閱讀，更多相關(guān)內(nèi)容在教育資源-天天文庫(kù)。
1、57thEOQCongressQualityRenaissance-Co-creatingaViableFutureJune17-20,2013,Tallinn,EstoniaPERFORMANCEMEASUREMENTMODELS–COMPARATIVEREVIEWLisiecka,K.;Czy?-Gwiazda,E.Abstract:Thepurposeofthispaperistopresentthemajorperformancemeasurementmodels(PMM)existinginmanagementtheoryusedbymanage
2、rsintheirworkaswellastoshowtheincrementalevolutionofPMMduringthetime.Astheresultsthecomparativestudywillbeconducted.Inthepaperauthorsidentifyalsoandintroducethemainadvantagesanddisadvantagesofpresentedmodel.Thepaperisbasedonaliteraturereview(mainmethodology).Keywords:measures,mode
3、l,performancemeasurementmodel(PMM),performancemeasurement1.INTRODUCTIONInthenewglobaleconomy,manybusinessenterprisesmustachieve“world-class”status.Itmeansthattheymustachievealevelofexcellencesuchthattheycancompeteonaworld-widebasis[5].Todothistheyhavetosearchformethodsandmodelswhi
4、chcanhelpthemtoperformthebestresults.Performancemeasurementsystems(PMS),suchasBalancedScorecard,focusonorganizationalperformanceandmaybeconsideredasameansofreachingperformanceobjectives.Intheliteraturethereareproposedmanydifferentsystemssotheybecomeamodelsfororganizationsandfordev
5、elopingthenewone.Thebasisinsuchmodelsisperformancemeasurement.Performancemeasurementisdefinedastheprocessofquantifyingefficiencyandeffectiveness[2].Effectivenessiscompliancewithcustomerrequirements,andefficiencyishowtheorganisation’sresourcesareusedtoachievecustomers’satisfactionl
6、evels.Toquantifyefficiencyandeffectivenessperformancemeasuresshouldbechosen,implemented,andmonitored.Theperformancemeasurementresearchareaisverybroadandiswidelypenetratedanddiscussedbothbytheresearchersintheliteratureandbypractitionersintheorganizations.Themostwidelycitedauthorsin
7、thefieldofperformancemeasurementcomefromavarietyofdifferentdisciplinarybackgrounds–accounting,informationsystems,operationsmanagementandoperationsresearch[8].Thesecauseinundertakingexploratoryandresearchstepsfromdifferentpointofviewsinmanydifferentperspectives.2.METHODOLOGYThemain
8、researchmethodologyistheliteratur
