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1、北京交通大學(xué)碩士學(xué)位論文IT外包服務(wù)產(chǎn)業(yè)發(fā)展戰(zhàn)略研究姓名:徐志燕申請(qǐng)學(xué)位級(jí)別:碩士專業(yè):MBA指導(dǎo)教師:劉穎琦201206北京交通大學(xué)專業(yè)碩士學(xué)位論文中文摘要摘要:外包一詞興起于20世紀(jì)80年代,是西方企業(yè)實(shí)施“回歸主業(yè),強(qiáng)化核心業(yè)務(wù)”大背景下風(fēng)行起來(lái)的一種企業(yè)新戰(zhàn)略手段。其核心思想是企業(yè)在內(nèi)部資源有限的情況下,為取得更大的競(jìng)爭(zhēng)優(yōu)勢(shì),僅保留其最具競(jìng)爭(zhēng)優(yōu)勢(shì)的業(yè)務(wù),而將其他業(yè)務(wù)委托給比自己更具成本優(yōu)勢(shì)和專有知識(shí)的企業(yè)或機(jī)構(gòu)。隨著經(jīng)濟(jì)全球化浪潮的推動(dòng)和科學(xué)技術(shù)的飛速發(fā)展,IT外包的益處已經(jīng)逐漸被公認(rèn)。它不但
2、減少成本,提高服務(wù)質(zhì)量,而且能夠幫助企業(yè)提高核心競(jìng)爭(zhēng)力。以IT外包服務(wù)、服務(wù)貿(mào)易為主要特征的新一輪世界產(chǎn)業(yè)結(jié)構(gòu)調(diào)整正在興起,為我國(guó)發(fā)展面向國(guó)際市場(chǎng)的現(xiàn)代服務(wù)業(yè)帶來(lái)新的機(jī)遇,我們應(yīng)該順應(yīng)趨勢(shì),搶抓全球IT外包服務(wù)蓬勃發(fā)展的機(jī)遇,積極迅速的增強(qiáng)我國(guó)IT外包產(chǎn)業(yè)競(jìng)爭(zhēng)力,讓IT外包服務(wù)成為國(guó)民經(jīng)濟(jì)增長(zhǎng)“綠色引擎”。本論文的目的是通過綜述IT外包服務(wù)理論的基礎(chǔ)上,研究分析IT外包服務(wù)的發(fā)展、運(yùn)營(yíng)及特點(diǎn),優(yōu)劣勢(shì)分析,國(guó)內(nèi)外外包現(xiàn)狀與問題,IT外包服務(wù)未來(lái)發(fā)展戰(zhàn)略。以ZRGJIT外包服務(wù)公司為例,進(jìn)行實(shí)例分析。分析
3、結(jié)果顯示,當(dāng)前的IT外包服務(wù)企業(yè)要想做大做強(qiáng),則須積極重組整合資源,重點(diǎn)發(fā)展歐美外包業(yè)務(wù),加大人才儲(chǔ)備,完善客戶管理和員工管理,深化與IT領(lǐng)先企業(yè)合作,實(shí)現(xiàn)雙贏。關(guān)鍵詞:IT外包;發(fā)展:戰(zhàn)略ABSTRACTABSrl’RACT:Outsourcingrisesinthe1980s.Mostofwesterncompaniesimplement”returntothema30rworks,strengthenthecorebusiness”.Outsourcingbecomesanewbusinesss
4、trategy.ItscoreideaistouselimitedinternalresourcestoachievecompetiffveadVantage,onlytoretainthebestcompetitivebusinessesandoutsourceotherbusinessestoothercompamesorinstitutionswhichhavemoreadvantagesandknow-how也ant11eirown.Withthepromotionofeconomicglob
5、alizationandtherapiddevelopmentofsclencea11dtechnology,thebenefitofIToutsourcinghasgraduallybeenrecognized.ItnotonlYreducescostsandimprovesservicequality,butalsohelpenterprisestoimprovetflelrcorecompetitiveness·IToutsourcingservicemaderisesasthemainf.ea
6、tureofthenew1ndustriaJworld·ItbringsDewopportunitiestointernationalservicedevelopmentmChina.。Iherefore,weshouldfollowthetrend,seizeopponWlitiesoftheglobalIToutsourcingservlces,activelyandrapidlyenhanceIToutsourcingcompetitiveness.IToutsourcingservlcebec
7、omesthe”greenengine”ofthenationaleconomicgrowth.1'hepurpoSeofthispaperistoresearchandanalyzeofIToutsourcingseⅣicedeVelopmentstrategYthroughthedevelopment,operationandcharacteristicsofIToutsomcingseⅣ1c朗basedonreviewofIToutsourcingservicetheory,analysis,S
8、WOTaJlalyslsofthestatusquoandproblemsofdomesticandforeignoutsourcin&success姍orsalldriskanalysis-TheresearchshowsthatITcomp疵esshouldseizeopponlmltlesaccordingtothecurrentITindustrystatus,workoutthedevelopmentstrategY,proactlVelyre