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1、PERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglishBasicEnglishTrainingWorkbook14PERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglishPERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMGr
2、eeting問候-Goodmorning/afternoon/evening,sir/madam!早上好/下午好/晚上好，先生/夫人！-Howareyoutoday,sir?您好嗎，先生？-Howdoyoudo!您好嗎？-Howareyou(doing)?最近好嗎？-Nicetomeet/seeyou!很高興見到你！Welcome歡迎-WelcometoKempinskiHotelDalian!歡迎光臨大連凱賓斯基飯店。-Welcometoourrestaurant.-歡迎光臨本餐廳。-We’regladtoseeyouagain.-很高興見到您。Asking/inquiring詢問/
3、征詢-MayIhaveyourname,please?-可以告訴我您的名字嗎？-Yourinitials,please?-請告訴我您姓名的首字母。-MayIhaveyoursignaturehere,sir?-請您在這里簽字。-Wouldyouliketoleaveamessage?-您需要留口信么？-Ibegyourpardon?-您能再說一遍么？14PERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglish-Whatdoyouthinkofourservic
4、e?-您覺得我們的服務(wù)怎么樣？-MayIknowyourname/roomnumber?-能告訴我您的名字/房號么？-MayIknowwhomI’mtalkingto?請問您是哪位？（打電話時用）-MayIbeof(your)service,madam?請讓我為您服務(wù)，夫人。-MayIrecommendourxxtoyou,sir?先生，我向您推薦xx。-Howaboutaxx?xx怎么樣？-Wouldyoulikemetobookyouaxx?為您預(yù)訂xx，可以嗎？-Wouldyouliketositbythewindow?您喜歡坐窗邊的位置嗎？-Wouldyouliketohave
5、acupoftea?您來一杯茶嗎？-IsthereanythingelseIcandoforyou,madam?夫人，您還有什么需要嗎？Expressinggoodwishes祝福-Haveapleasantstaywithus,Sir.愿您和我們共度好時光。-Haveaniceday/apleasantevening/agoodweekend!祝您今天/今晚/周末愉快！-Enjoyyourstay/day.祝您愉快！-HappyNewYear/Birthday!新年/生日快樂！-MerryChristmas!-圣誕快樂！14PERFORMANCETHROUGHPEOPLEPERFOR
6、MANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglishAnswerstogoodwishes對祝愿的回答-Youtoo,Mr.xx/Ms./Mrs./Miss.也祝您愉快！-Thesametoyou,sir/madam.也祝您愉快！Expressingthanks致謝-Thankyouverymuch.-非常感謝。-Thankyouforcoming.-謝謝您的光臨。-Thankyouforbeingsounderstanding.-謝謝您的理解。（得到諒解時用）-That’sverykindofyou.Thanky
7、ouverymuch.-您真是太好了！謝謝！Answerstothanks對致謝的回答-Youarewelcome.-不用謝-Withpleasure.-別客氣-Mypleasure.-樂意為您效勞！-Gladtobeofservice.Pleasefeelfreetocontactusanytime.-很高興為您服務(wù)，請隨時與我們聯(lián)系。Apologizing致歉-Excuseme.14PERFORMANCETHROUGHPEOPLEPERFO
