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1、PERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglishBasicEnglishTrainingWorkbook14PERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglishPERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMGr
2、eeting問候-Goodmorning/afternoon/evening,sir/madam!早上好/下午好/晚上好,先生/夫人!-Howareyoutoday,sir?您好嗎,先生?-Howdoyoudo!您好嗎?-Howareyou(doing)?最近好嗎?-Nicetomeet/seeyou!很高興見到你!Welcome歡迎-WelcometoKempinskiHotelDalian!歡迎光臨大連凱賓斯基飯店。-Welcometoourrestaurant.-歡迎光臨本餐廳。-We’regladtoseeyouagain.-很高興見到您。Asking/inquiring詢問/
3、征詢-MayIhaveyourname,please?-可以告訴我您的名字嗎?-Yourinitials,please?-請(qǐng)告訴我您姓名的首字母。-MayIhaveyoursignaturehere,sir?-請(qǐng)您在這里簽字。-Wouldyouliketoleaveamessage?-您需要留口信么?-Ibegyourpardon?-您能再說一遍么?14PERFORMANCETHROUGHPEOPLEPERFORMANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglish-Whatdoyouthinkofourservic
4、e?-您覺得我們的服務(wù)怎么樣?-MayIknowyourname/roomnumber?-能告訴我您的名字/房號(hào)么?-MayIknowwhomI’mtalkingto?請(qǐng)問您是哪位?(打電話時(shí)用)-MayIbeof(your)service,madam?請(qǐng)讓我為您服務(wù),夫人。-MayIrecommendourxxtoyou,sir?先生,我向您推薦xx。-Howaboutaxx?xx怎么樣?-Wouldyoulikemetobookyouaxx?為您預(yù)訂xx,可以嗎?-Wouldyouliketositbythewindow?您喜歡坐窗邊的位置嗎?-Wouldyouliketohave
5、acupoftea?您來(lái)一杯茶嗎?-IsthereanythingelseIcandoforyou,madam?夫人,您還有什么需要嗎?Expressinggoodwishes祝福-Haveapleasantstaywithus,Sir.愿您和我們共度好時(shí)光。-Haveaniceday/apleasantevening/agoodweekend!祝您今天/今晚/周末愉快!-Enjoyyourstay/day.祝您愉快!-HappyNewYear/Birthday!新年/生日快樂!-MerryChristmas!-圣誕快樂!14PERFORMANCETHROUGHPEOPLEPERFOR
6、MANCE.PASSION.ATTITUDE.EMPOWERMENT.PROFESSIONALISMBasicEnglishAnswerstogoodwishes對(duì)祝愿的回答-Youtoo,Mr.xx/Ms./Mrs./Miss.也祝您愉快!-Thesametoyou,sir/madam.也祝您愉快!Expressingthanks致謝-Thankyouverymuch.-非常感謝。-Thankyouforcoming.-謝謝您的光臨。-Thankyouforbeingsounderstanding.-謝謝您的理解。(得到諒解時(shí)用)-That’sverykindofyou.Thanky
7、ouverymuch.-您真是太好了!謝謝!Answerstothanks對(duì)致謝的回答-Youarewelcome.-不用謝-Withpleasure.-別客氣-Mypleasure.-樂意為您效勞!-Gladtobeofservice.Pleasefeelfreetocontactusanytime.-很高興為您服務(wù),請(qǐng)隨時(shí)與我們聯(lián)系。Apologizing致歉-Excuseme.14PERFORMANCETHROUGHPEOPLEPERFO