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1、情景會話：售后服務篇：dialog1A:Yes,mayIhelpyou?有什么事嗎？B:Wehadadamagedshipmentfromyou.你們送來的貨有損壞。A:We'lllookintoitrightawayforyou.我們會立刻調查清楚。dialog2A:Wasthedamageextensive?壞得很多、的很嚴重嗎？B:I'dsayabouthalfoftheshipmentisunusable.我看大概有一半的貨不能用了。A:We'llsendamanrightouttolookatit.我們馬上會派個人去查看。B:Good,we'llbeexpectinghi
2、m.好，我們等著他。dialog3A:Howbadwasthedamage？損壞情況如何？B:Onepackingcasewascrushed.有一個箱子全壓壞了。A:Wasallthematerialinthatcasedestroyed?箱里的東西都毀了嗎？B:Wedon'tthinkwecanuseanyofitatall.我看都不能用了。dialog4A:Didyounotethedamageonthebilloflading?你把損壞情形注明在提貨憑單上了沒？B:Yes,ofcourse.當然。A:We'llstartaclaimwiththeshippingcompan
3、y.我們會向貨運公司著手申請賠償?shù)?。B:We'llwaitandseewhattheysay.看看他們怎么說吧。dialog5A:Justwhosefaultisthisdamage?這次的損壞究竟是誰的責任呢？B:Theorderwasingoodshapewhenitleftoutfactory.貨離開工廠時都是完好無缺的啊。A:Itcertainlydidn'tarriveherethatway.送到這兒時可不是那樣！B:We'llmakeitrightwithyou,ofcourse.真相如何，我們一定會讓你知道。dialog6A:Howabouttakingthedama
4、gedportionatalowerprice?損壞的那一部分就算便宜一點，如何？B:Whatkindofpricedidyouhaveinmind?你說多少呢？A:Iwasthinkingof40%off.打個6折吧。B:Thatwillprobablybeok.應該可以吧。dialog7A:I'msorry,butIdon'tthinkthisdamageisourfault.抱歉，不過我不認為這次的損壞是我們的錯。B:Whatdoyoumean?你這話是什么意思？A:Itlooksliketheshippingcompanydidthis.應該是貨運公司造成的吧。B:We'd
5、bettertakeitupwiththem,inthatcase.如果是那樣，我們最好向他們提出來。dialog8A:Wecan'tprocessyourdamageclaim.我們無法辦理你的索賠。B:Whynot?為什么？A:Youdidn'tnotethedamageonthebilloflading.你沒有在提貨單上注明損壞情況。B:Isee.這樣子！dialog9A:Itlookslikewehaveproblemwiththeshipment.貨有問題哦。B:Whatkindofproblem.什么樣的問題呢？A:Wecameupabouttwocasesshort.
6、我們發(fā)現(xiàn)大概短少了兩箱。B:Isee,we'lllookforthemonourend.哦，我們這邊會找找看。dialog10A:Areyousureyousentthefullorder?你確定貨全部都出來了？B:Yes,why?是的。怎么樣呢？A:Weseemtobethreepackagesshort.好像少了三大箱。B:You'dbettercheckwiththeshipper.你最好向貨運公司查查看。dialog11A:We'resorry,butwecannotallowyourclaim.對不起，我無法接受你的賠償要求。B:Whynot?為什么？A:Themater
7、ialwasnotdamagedbyus.東西不是我們損壞的。B:We'llhavetotalkthisoversomemore.這件事我們得好好地再談一談。dialog12A:Whataboutourclaim?我們的賠償怎么樣啦？B:Ourshippingmanagerislookingintoit.我們的貨運經理正在調查這件事。A:Whenwillwehearsomethingfromhim?什么時候會有消息呢？B:On,injustadayortwo,Ithi
