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《喜來登(sheraton)酒店房務部樓層主管崗位職責》由會員上傳分享，免費在線閱讀，更多相關內容在工程資料-天天文庫。
1、SheratonHotelJobDescription喜來登集團酒店崗位職責Position:FloorSupervisorGrade:4職位：客房主管級別：Department:HousekeepingDivision:GeneralManager部門：管家部隸屬：Reportto:Asst.Exe.Housekeeper管轄：客房部服務員上級：行政助理管家Preparedby:Exe.HousekeeperApprovedby:擬稿：行政管家批準：JobSummary:Responsibleforcleanl
2、inessandserviceonassignedguestroomfloorsduringshift.崗位概述：當班時負責所分配的樓層的清潔及服務Duties&Responsibilities:1.Responsibleforassignedfloorsandguestroomsduringshift2.WorkcloselywiththeReceptiontoensurecorrectroomstatusatalltimes.3.Ensurehigheststandardofcleaninginassigne
3、dareas4.EnsureguestprivacyisrespectedwhenDNDstatusisdisplayed5.Superviseturndownservice6.Responsibleforstrictkeycontrol7.Inspectregularlyguestroomcorridorsandpublicareas8.ReportmaintenanceissuespromptlytoEngineering9.EnsurecomplianceofLost&Foundprocedures10.K
4、eepfloorlinenroomsneatandtidy11.Monitorproductivityoftheunit12.Preventandresolvegrievances13.Resolvedisputes14.Disciplinestaffwhennecessary15.CheckHousekeepingassociate’sgrooming,personalhygieneandappearance16.Assistwiththepreparationofassociate’sdutyroster17
5、.Facilitatemultiskilling18.Assistwithstafftraininganddevelopment19.Provideongoingadviceandsupporttoassociate’sunderyoursupervision20.Superviseassociate’sperformance21.Provideonetooneinstructiontostaffmemberswhenrequired22.Deliverhighqualityservicetoguests23.E
6、nsureguestneedsandreasonablerequestsaremet24.Seekopportunitiestocontinuallyimproveguestservice,byreportingguestcomments25.Takeappropriateactiontoresolveguestcomplaints26.PromotethehotelandSheratonproductsandservices27.Maintainahighlevelofproductandserviceknow
7、ledgeinordertoexplainandsellservicesandfacilitiestoguests28.Adheretothehotel’ssecurityandemergencypoliciesandprocedures29.Logsecurityincidentsandaccidentsinaccordancewithhotelrequirements30.Adheretohotelcleaningandmaintenanceprograms31.Ensureahighlevelofclean
8、ingismaintainedinyourworkarea32.Ensureallreportingandservicingdeadlinesaremetonatimelybasis職責義務：1.當班時負表所有分配的樓層和客房2.與接待部門密切合作確保任何時間內正確的房態(tài)3.確保所分配的區(qū)域的高度清潔4.確保在“請勿打擾”狀態(tài)下客人的隱私被維護5.監(jiān)督夜床服務6.負責鑰匙
