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1、SheratonHotelJobDescription喜來登集團(tuán)酒店崗位職責(zé)Position:FloorCaptainGrade:3職位：客房領(lǐng)班級(jí)別：3級(jí)Department:HousekeepingDivision:GeneralManager部門：管家部隸屬：Reportto:Asst.Exe.Housekeeper管轄：客房部服務(wù)員上級(jí)：行政助理管家Preparedby:Exe.HousekeeperApprovedby:擬稿：行政管家批準(zhǔn)：JobSummary:Responsibleforcleanlinessandservice
2、onassignedguestroomfloorsduringshift.崗位概述：當(dāng)班時(shí)負(fù)責(zé)所分配的樓層的清潔及服務(wù)Duties&Responsibilities:1.Responsibleforassignedfloorsandguestroomsduringshift2.WorkcloselywiththeReceptiontoensurecorrectroomstatusatalltimes.3.Ensurehigheststandardofcleaninginassignedareas4.Ensureguestprivacyisr
3、espectedwhenDNDstatusisdisplayed5.Superviseturndownservice6.Responsibleforstrictkeycontrol7.Inspectregularlyguestroomcorridorsandpublicareas8.ReportmaintenanceissuespromptlytoEngineering9.EnsurecomplianceofLost&Foundprocedures10.Keepfloorlinenroomsneatandtidy11.Monitorprod
4、uctivityoftheunit12.Preventandresolvegrievances13.Resolvedisputes14.Disciplinestaffwhennecessary15.CheckHousekeepingassociate’sgrooming,personalhygieneandappearance16.Assistwiththepreparationofassociate’sdutyroster17.Facilitatemultiskilling18.Assistwithstafftraininganddeve
5、lopment19.Provideongoingadviceandsupporttoassociate’sunderyoursupervision20.Superviseassociate’sperformance21.Provideonetooneinstructiontostaffmemberswhenrequired22.Deliverhighqualityservicetoguests23.Ensureguestneedsandreasonablerequestsaremet24.Seekopportunitiestocontinu
6、allyimproveguestservice,byreportingguestcomments職責(zé)義務(wù)：1.當(dāng)班時(shí)負(fù)表所有分配的樓層和客房2.與接待部門密切合作確保任何時(shí)間內(nèi)正確的房態(tài)3.確保所分配的區(qū)域的高度清潔4.確保在“請(qǐng)勿打擾”狀態(tài)下客人的隱私被維護(hù)5.監(jiān)督夜床服務(wù)6.負(fù)責(zé)鑰匙的嚴(yán)格控制7.對(duì)客房的走廊和公共區(qū)域進(jìn)行常規(guī)檢查8.迅速向工程部匯報(bào)維護(hù)活動(dòng)9.確保依照失物招領(lǐng)程序辦事10.維持樓層布草房的干凈和整潔11.監(jiān)督單元工作效率12.避免和調(diào)解抱怨13.解決爭端14.約束員工遵守紀(jì)律15.檢查客房部員工的儀表,個(gè)人衛(wèi)生和形象1
7、6.協(xié)助準(zhǔn)備員工排班表17.鼓勵(lì)員工掌握多技能18.協(xié)助進(jìn)行員工的培訓(xùn)和發(fā)展19.給予所管轄的員工以不斷的建議和支持20.指導(dǎo)員工表現(xiàn)21.必要時(shí)對(duì)員工進(jìn)行個(gè)別面對(duì)面指導(dǎo)22.提供高品質(zhì)的對(duì)客服務(wù)LastUpdate:7/28/2021PAGE:3/3SheratonHotelJobDescription喜來登集團(tuán)酒店崗位職責(zé)Position:FloorCaptainGrade:3職位：客房領(lǐng)班級(jí)別：3級(jí)Department:HousekeepingDivision:GeneralManager部門：管家部隸屬：Reportto:Asst.
8、Exe.Housekeeper管轄：客房部服務(wù)員上級(jí)：行政助理管家Preparedby:Exe.HousekeeperApprovedby:擬稿：行政管家批準(zhǔn)：1.Takeapp
