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1、Tone&StyleinBusinessWritingToneistheelementinyourwritingwhichsayssomethingabouttherelationshipyouhavewithyourreader/audienceandtheattitudeyouhavetowardsthesubject.Thetoneyouadoptinyourbusinesscommunicationsisthereforeveryimportant.Forexample,inabusinessletterorspokenpres
2、entation,yourtonewillnormallyberespectfulandcooperative.Yourtonewillreflectyourpositionwithinthecompany.Arespectful,uncertaintoneisusuallyusedwithyoursuperiors,amorecommandingtoneisusedwithyoursubordinates,whilewithyourcolleaguesamorefriendly,helpfultoneisused.Styleisthe
3、wayyouusewordsandexpressionstoachieveacertaineffectoroverallimpression.Quiteoften,stylesinwritingcanbeseenasformal,neutralorinformal..AchievingatonetosuitthebusinessaudienceGoodreadersinthebusinessworldknowhowtochoosetheirwords.Thecommunicationmustachieveitsaimortimeande
4、nergyarewasted.Ifyouwanttobeagoodwriterandspeaker,goodgrammarandspellingarenecessarybutnotenough.Yourwordsmustbechosenwithcareandtestedfortheirsuitabilityforeachparticularwritingtask.Goodwriterscanwriteupwards,horizontalordownwardswithoutoffendingtheirreaders.Theyusethem
5、ostsuitablewordsfortheirpositionandparticularbusiness.Theideaoftoneisveryimportanttothebusinesscommunicator.Sincereaderscanbeinsultedoroffendednotbythemessagebutbethemannerofexpression,anotherwiseperfectmemoorlettercouldquitepossiblycauseabreakdownincommunication.Itisthe
6、reforeimportantforyoutobeabletoanalyzeyourrelationshipwithyoureaders(s)andthentochoosetheappropriatelanguageandtoneforyourmessage.2008ITSCorporateTraining1DirectionofCommunicationChrisJacksonisPersonnelSupervisor(RecruitmentandDevelopment)intheHumanresourcesDepartmentofa
7、ninsurancecompany.ChrisiscurrentlystudyingthecaseofPaulYau,alocalmemberofstaffwhohefeelsmightbeasuitablecandidateforpromotion.HedecidestoseektheopinionofothermembersoftheHumanResourceDepartment.Lookatthelistofdifferentwaysofrequestingcommentsbelow:Pleasecommentonthesuita
8、bilityofPaulYauforpromotion.IawaityourcommentsonthesuitabilityofPaulYauforpromotion.Iwouldlikeyoutocomm
