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1、Tone&StyleinBusinessWritingToneistheelementinyourwritingwhichsayssomethingabouttherelationshipyouhavewithyourreader/audienceandtheattitudeyouhavetowardsthesubject.Thetoneyouadoptinyourbusinesscommunicationsisthereforeveryimportant.Forexample,inabusinessletterorspokenpresentation,yourto
2、newillnormallyberespectfulandcooperative.Yourtonewillreflectyourpositionwithinthecompany.Arespectful,uncertaintoneisusuallyusedwithyoursuperiors,amorecommandingtoneisusedwithyoursubordinates,whilewithyourcolleaguesamorefriendly,helpfultoneisused.Styleisthewayyouusewordsandexpressionsto
3、achieveacertaineffectoroverallimpression.Quiteoften,stylesinwritingcanbeseenasformal,neutralorinformal..AchievingatonetosuitthebusinessaudienceGoodreadersinthebusinessworldknowhowtochoosetheirwords.Thecommunicationmustachieveitsaimortimeandenergyarewasted.Ifyouwanttobeagoodwriterandspe
4、aker,goodgrammarandspellingarenecessarybutnotenough.Yourwordsmustbechosenwithcareandtestedfortheirsuitabilityforeachparticularwritingtask.Goodwriterscanwriteupwards,horizontalordownwardswithoutoffendingtheirreaders.Theyusethemostsuitablewordsfortheirpositionandparticularbusiness.Theide
5、aoftoneisveryimportanttothebusinesscommunicator.Sincereaderscanbeinsultedoroffendednotbythemessagebutbethemannerofexpression,anotherwiseperfectmemoorlettercouldquitepossiblycauseabreakdownincommunication.Itisthereforeimportantforyoutobeabletoanalyzeyourrelationshipwithyoureaders(s)andt
6、hentochoosetheappropriatelanguageandtoneforyourmessage.2008ITSCorporateTraining1DirectionofCommunicationChrisJacksonisPersonnelSupervisor(RecruitmentandDevelopment)intheHumanresourcesDepartmentofaninsurancecompany.ChrisiscurrentlystudyingthecaseofPaulYau,alocalmemberofstaffwhohefeelsmi
7、ghtbeasuitablecandidateforpromotion.HedecidestoseektheopinionofothermembersoftheHumanResourceDepartment.Lookatthelistofdifferentwaysofrequestingcommentsbelow:PleasecommentonthesuitabilityofPaulYauforpromotion.IawaityourcommentsonthesuitabilityofPaulYauforpromotion.Iwouldlikeyoutocomm