Clip_19_HR in Alignment The Link to Business Results at Sysco

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1、McGraw-HillHRManagementHRinAlignment:TheLinktoBusinessResultsatSyscoFoodServices(SHRMFoundation)TheSHRMFoundationpresentsHRinAlignment,hostedbyWayneCascio.Whatwe’vebecomeisanevolutionarycompanyinwhichthere’sjustthousandsandthousandsofinnovationsthatgetmadeeveryyear,andthereasontheyge

2、tmadeisbecauseoftheautonomousnatureofourcompanies.Ourculturehereisveryperformancebased.Havingarelativelylowmarginbusiness,it’sveryimportanttotieperformancetocompensation,andIthinkSyscohasdoneagreatjobofthat.Oneofthekeythingswedidaboutfiveyearsagowasrecognizethatwehadtohaveabetterun

3、derstandingofhowouroperatingunitswereworking,andsoweputtogetherfourkeymetrics—thecustomer,operations,humancapital,andfinancial.HRhastobeastrategicpartnerinbusiness.Theycannotbejust,youknow,onthesidesortoftakingnotes.Theyhavetoberightthereinthe—inthedevelopmentandtheformulationofthest

4、rategyitself.Hi,I’mWayneCascio.Forsometimenow,researchhasshownthatitisimportanttotieHRstrategytotheoverallstrategyofanorganization.Whenweusetheterm“strategy,”we’reaskinghowfirmscompeteforbusinessinthemarketplace,forexample,throughinnovation,customersatisfaction,costleadership,orspeed

5、.Anumberofsuccessfulcompaniesdothisquitewell.OnesuchcompanyisSyscoCorporation,headquarteredhereinHouston,Texas.SyscoisthenumberonefoodservicemarketeranddistributorinNorthAmerica.HRManagement:Clip19McGraw-Hill—Page10Syscoisanentrepreneurialbusinesswith148separateoperatingcompanies,eac

6、hwithitsownexecutivestructure.Withrevenuesexceeding$26billionandemployingnearly48,000people,Syscoservesnearlyhalfamillioncustomerswith300,000differentproducts.Syscoisspecial,becauseitexcelsbothininnovationandintheexecutionofawelldevelopedstrategy.TounderstandbetterhowSysco’sstrategyw

7、orks,considerthisoverarchingframework.Notehowplanningproceedstopdownandexecutionproceedsbottomup.Let’sstartwiththefundamentalquestion,howdowecompete?Thebestpersontoanswerthatquestionisthechiefexecutiveofficerofanorganization.Thenextquestioniswhatmustweexecutewell?Whatkindsofinternala

8、ndexternalpr