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1、Concierge1Dearteammember,Firstly,averywarmwelcometotheCrownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethroughknowledgeenlarging,skilltrainingandworkforcemo
2、tivation.YourremarkablecontributioninFrontOfficeDepartmentwillbegreatlyappreciated.真誠歡迎您加入深圳威尼斯皇冠假日酒店，成為酒店前廳部的成員。你們積極的工作態(tài)度，創(chuàng)造性的思維及細致周到的服務(wù)，將是我們?nèi)〉贸晒Φ年P(guān)鍵因素。我們激勵員工通過不斷的學習和培訓，來豐富專業(yè)知識，改善服務(wù)技巧，提高勞動生產(chǎn)力，最終取得整體前廳部的成功。IwishyouapleasantandfruitfulworkingexperienceatFrontOfficeDepa
3、rtment.祝愿您在這個團隊里工作愉快，并獲得寶貴的工作經(jīng)歷。Yourstruly,此致2TABLEOFCONTENTSPartOnePart1?WelcomeLetterFromDirectorofRoomsPage02?DepartmentalOrganizationChartPage04Part2?JobdescriptionPage05?CheckListPage08Part3?StandardOperatingProceduresConcierge1TransportationCheckListPage162Airp
4、ortPickupandsendoffhandlingPage213RoomChangingPage264CheckInandCheckOutLuggageProcedurePage285LuggageRoomandStorageProcedurePage336NewspaperDeliveryPage367Guest’sMailParcel&PackagePage398StackingofLuggageOnCartPage419GroupLuggageHandlingPage4310HoldForPickUpPage4511P
5、agingServicePage47Transportation12TransportationCheckListPage1613AirportPickupandsendoffhandlingPage2114Driver’sRulePage4915Driver’sExpensesPage5216VehicleMileagePage5317VehicleMaintenancePage54Part4?AcknowledgementletterbyemployeePage573FRONTOFFICEORGANIZATIONCHARTJ
6、OBDESCRIPTION工作職責描述JobTitle:ConciergeSupervisor職位：禮賓部主管LOCATION:CROWNEPLAZASHENZHEN工作場所：深圳威尼斯皇冠假日酒店Department:FrontOffice部門：房務(wù)部/前廳部Responsibleto:ChiefConcierge有責任于：禮賓部經(jīng)理Responsiblefor:負責：BellBoy行李員Doorgirl門童JobSummary:ToensurethesmoothoperationoftheConciergedailyoper
7、ation,BellServicetransportation,ensuringmaximumguestsatisfaction.確保禮賓部每天正常運做，行李及車輛服務(wù)順暢運作，保障客人最大滿意服務(wù)。MAINDUTIESPERSONNEL主要職責：1.ReadtheconciergeshiftLog-Book,checkifsomethingswhichlastshiftleftneedtobefollowup.查看禮賓部交班本，查看上一個班有沒留下需要跟進的事情。2.Checkthetransportationdailyarr
8、angementnoticebook,ifguestbooksairportpickupordropoff,weshouldcheckandmakesurethemineralwatel,handtowel,newspaperwerewellsetupinsid
