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1、4a.FRONTOFFICE前臺(tái)辦公室4b.EXECUTIVEOFFICES管理層辦公室4c.SALESANDCATERINGOFFICES銷售和餐飲辦公室4d.ACCOUNTINGOFFICES財(cái)務(wù)室4e.PERSONNELOFFICE人事辦公室第4a節(jié)前臺(tái)辦公室4a-1.00GENERAL4a-1.00總則4a-1.01Wheneverpossible,alladministrativeandexecutiveofficesarepreferredtobelocateddirectlybehindtheregist
2、rationdesk.Ifanyofthesefunctionsareremotelylocated,theremustbedirectandimmediatemeansofstaffaccessavailable.所有行政辦公室和管理層辦公室應(yīng)盡可能設(shè)在登記臺(tái)的正后方。如果在這些部門中，有任何一個(gè)與登記臺(tái)的距離較遠(yuǎn)，則須提供可使員工立即直接抵達(dá)的方式。4a-1.02Thefrontofficemustbelocateddirectlybehindthefrontdeskandhavethefollowingareas
3、/offices:前臺(tái)辦公室必須緊鄰前臺(tái)并位于其后方，可分以下區(qū)域/辦公室：A.Frontofficemanager‘soffice前臺(tái)經(jīng)理辦公室Creditmanager‘sofficeB.信貸經(jīng)理辦公室C.Secretarialandwaitingarea接待等候區(qū)D.Reservationsarea預(yù)訂區(qū)E.Nightauditor‘soffice/cashier‘soffice夜審員辦公室/出納辦公室F.Countroom結(jié)算室A.PBXroom交換機(jī)房B.Mailandworkroom收發(fā)室C.Compute
4、rroom計(jì)算機(jī)房D.Safedepositboxandviewingroom安全保管箱和觀景房Note:Largerhotelsmayrequirecashier‘soffice,countroomandcomputerroomintheaccountingoffices.注意：大型酒店可配置出納辦公室、結(jié)算室并在財(cái)務(wù)室設(shè)計(jì)算機(jī)房。4a-1.03Provideforguestaccesstofrontofficemanager‘soffice,creditmanager‘sofficeandsafedepositbo
5、xandviewingroom.為客人提供通達(dá)前臺(tái)經(jīng)理辦公室、信貸經(jīng)理辦公室、安全保管箱和觀景房的通道。4a-1.04Adedicatedsecuresafedepositboxroommustbeincorporatedintothefrontoffice/lobbyareaplans.Thepurposeoftheroomistoprovidetheguestwithasecure,privateareafordepositorremovalofhis/hervaluableswithoutbeinginfullv
6、iewofotherguests.Thesafedepositboxroommustaminimumof30sq.ft.(2.7m),andbeconfiguredinsuchamannerastoallowclearviewofallsafedepositboxesthroughatemperedglass,visionpanel.Theglasswallmusthaveapass-throughtoaccommodatethelargestsafe-depositboxavailable.專用的貴重物品保險(xiǎn)箱室必須
7、包含在前臺(tái)和登記區(qū)規(guī)劃中。貴重物品保險(xiǎn)箱室為客人存取貴重物品提供一個(gè)安全而私密的區(qū)域，可避開其他客人的視線。貴重物品保險(xiǎn)箱室至少應(yīng)有2.7平方米，配備鋼化玻璃觀察窗，通過此窗可看到室所有的安全保管箱。鋼化玻璃墻必須有一個(gè)可容納最大安全保管箱的通道。A.Anappropriatelysizedwallorroommustbeprovidedforinstallationofsafedepositboxes.Thenumberandsizeofsafedepositboxesrequiredwillvarydependin
8、guponthenumberofroomsandmarket.Aminimumof1boxperevery20guestroomsshallbeprovidedprovidingthatnoteammemberusesaguestsafedepositboxforstorageoftheirbank.Thisareamustbei
