資源描述：
《酒店管理會(huì)所__美國(guó)戴斯(中國(guó))酒店硬件運(yùn)作質(zhì)量檢查.pdf》由會(huì)員上傳分享，免費(fèi)在線閱讀，更多相關(guān)內(nèi)容在教育資源-天天文庫(kù)。
1、DaysInnChinaHardwareAuditInstructions1.Summary1.1Atleastoneauditperyear；1.2Hotelwillbenotifiedinwriting10daysbeforeaudit,hotelmustaccepttheauditexceptforspecialreasons;1.3Hotelgeneralmanagerandon-dutymanagermustattendtheaudit；1.4AuditconsultantmustbetheregularstaffofDaysInnC
2、hina；1.53-starhotel,suitesandbusinesshotelneed1dayaudit;4starand5starhotelneed2daysaudit；1.6Auditconsultantwillpresenttheauditresulttohotelgeneralmanager,anddiscuss;1.7Completeauditelectronicreportwillbesenttohotel10daysafteraudit2.CostBornedbyHotel2.1Provideroundtripairtick
3、etProvideonecomplimentaryroomtoauditconsultantProvidefreemealstoauditconsultantIncidentalchargesWhentheauditresultis"fail",orhotelrefusestocooperatewithauditconsultant,orfailstoreachDIC'sauditstandard,2.2hotelwillbecharged5000RMBforasecondtimeaudit,andmustattend"BrandStandar
4、dandHardwareAudit"coursecertifiedbyDIC2.3AllthehotelsareresponsibleforattendinghardwareauditPleasereadtheinformationbelowcarefullybeforestartingthebrandhardwareaudit：1、TheauditlistbelowcomplieswithDICbrandoperationstandard2、Theauditlistisconsistof11mainparts:1)Licenseandcert
5、ificatehotelmusthavebeforeopening2)Hotelexterior3)Hotellobby4)Rooms5)F&B6)Staffgroomingminimumstandards7)Maintenanceprogram8)Safetyandsecurity9)Kitchensanitationandsafetyminimumstandard10)WyndhamRewards11)Visualidentity3、Twoauditmethods：a.Auditbeforearrivingatthehotel:auditc
6、onsultantwillevaluatehotelservicethroughtelephoneggpb.Inhotelaudit:auditconsulantwillcheckallthefacilitiesandserviceoffunctionalareasaccordingtoauditlist4、Auditconsulantmustcheckandevaluatealltheitemsonauditlist5、Inthegradingcolumn,gradingisaccordingto"Yes","Partial"and''No"
7、a.“Yes”—ComplieswithDICoperationstandardfromfunction,sanitationtoserviceb.“Partial”—ComplieswithDICoperationstandard,butoneortwoofthegradingareas(function,sanitationorservice)doesn'tmeetthestaItemsgraded"Partial"shouldmarkthefailedareaofinspection.c.“No”——Doesnotcomplyatallw
8、ithDICoperationstandard6、Somecriteriahave3gradinglevels("Yes","No"and"Parti
