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1、Chapter1HowtoApplyfortheidealjob1.Writingagoodenquiryaboutajobisvitaltoyourchancesofsuccess?2.Rememberthefirstwordsthattheemployerreadsaregoingtoshapehisorheropinionofyou.3.Youwillneedtomakesurethatyouunderstandtherequirementsofthejobandthespecialqualitiesthatthepotentialemployerislookin
2、gforinapplicantsforemployment.4.HintsandTips(Page10本章重點)Chapter2TheresumeandtheInterview1.Inaresume,thecontentandstyleareveryimportant.2.Theimportantfactoristomakeyourresumeclear,conciseandeasytoread?3.Payattentionto4ttheessentials(基本要素)"(Page28),乂寸一些基本的信息要有所了解。4.Howtoprepareainterview?(
3、思考一下,如果碰到類似的題H,怎樣作答)Chapter3SpokenBusinessCommunication1.Thischaptermainlytellsusthebasicsofpreparingagoodspokenreportorpresentation,concentrateontheimportanceofthoroughpreparationandconciseness?2.Prepareforthetalk(theaudience,theintroduction,thefacts,visualaids,thetechnology,thevenue,th
4、elength,questions?)3.Preparethecontent(forexample,thecontentmustberelevanttotheaudience不局限于此,還可以一些跟內(nèi)容有關(guān)的準備工作)4."KISS"rule(KeepItShortandSimple.注意:試卷答題時切勿簡寫)5.HintsandTips(forexample,lookattheaudienceandsmile,takeyourtime,eyecontact,payattentiontothethingsyoudowithyourhandswhenspeaking,do
5、n'tspeaktoofast等等,學會在相關(guān)問答題或者情景設(shè)置題中想到一些知識點,有條理地列出來)6.PracticemakesperfectChapter4CommunicatingwithColleaguesandCustomers1.Indailylifemostofthemessagesyoucommunicateandreceiveare,infact,non-verbal.(關(guān)丁?相關(guān)的非語言類信息,請同學們注意有哪些形式,比如thewayapersondresses)2.如何傳遞好信息(Page85中第二種描述方法,請大家識記一些較好的通用語旬)。3?H
6、intsandTipsaboutproblemcommunications(staycalm,listen,don'tassume,explainclearly,speakclearly,askfordetails,checkandrespond,close等)4.Communicatewithbosses(listen,askforsuggestions,leadyourideasintotheideasoftheotherperson,explainclearly,askforsuggestionsagain,offertorevise,checking,follo
7、wup等)這一章,大家需要注意,無論跟客戶、同事還是老板,很多溝通的方式是相通的,希望大家把這種溝通的和似與界同點好好對比一下,在描述的時候頭腦會更加清晰。Chapter5WrittenCommunications1.Simplicity,respectandclarityarevital.2."fiveW's"and"H".(what,why,when,where,whoandhow,如果需耍考慮成本的話,"J以再加上一條howmuch)3.writtenformsofcommunication(Page11())Chapter6Bus