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1、Chapter1HowtoApplyfortheidealjob1.Writingagoodenquiryaboutajobisvitaltoyourchancesofsuccess?2.Rememberthefirstwordsthattheemployerreadsaregoingtoshapehisorheropinionofyou.3.Youwillneedtomakesurethatyouunderstandtherequirementsofthejobandthespecialqualitiesthatthepotentialemployerislookin
2、gforinapplicantsforemployment.4.HintsandTips（Page10本章重點）Chapter2TheresumeandtheInterview1.Inaresume,thecontentandstyleareveryimportant.2.Theimportantfactoristomakeyourresumeclear,conciseandeasytoread?3.Payattentionto4ttheessentials（基本要素）"（Page28）,乂寸一些基本的信息要有所了解。4.Howtoprepareainterview?（
3、思考一下,如果碰到類似的題H,怎樣作答）Chapter3SpokenBusinessCommunication1.Thischaptermainlytellsusthebasicsofpreparingagoodspokenreportorpresentation,concentrateontheimportanceofthoroughpreparationandconciseness?2.Prepareforthetalk（theaudience,theintroduction,thefacts,visualaids,thetechnology,thevenue,th
4、elength,questions?）3.Preparethecontent（forexample,thecontentmustberelevanttotheaudience不局限于此，還可以一些跟內(nèi)容有關(guān)的準備工作）4."KISS"rule（KeepItShortandSimple.注意：試卷答題時切勿簡寫）5.HintsandTips（forexample,lookattheaudienceandsmile,takeyourtime,eyecontact,payattentiontothethingsyoudowithyourhandswhenspeaking,do
5、n'tspeaktoofast等等，學會在相關(guān)問答題或者情景設(shè)置題中想到一些知識點，有條理地列出來）6.PracticemakesperfectChapter4CommunicatingwithColleaguesandCustomers1.Indailylifemostofthemessagesyoucommunicateandreceiveare,infact,non-verbal.（關(guān)丁?相關(guān)的非語言類信息，請同學們注意有哪些形式，比如thewayapersondresses）2.如何傳遞好信息（Page85中第二種描述方法，請大家識記一些較好的通用語旬）。3?H
6、intsandTipsaboutproblemcommunications（staycalm,listen,don'tassume,explainclearly,speakclearly,askfordetails,checkandrespond,close等）4.Communicatewithbosses（listen,askforsuggestions,leadyourideasintotheideasoftheotherperson,explainclearly,askforsuggestionsagain,offertorevise,checking,follo
7、wup等）這一章，大家需要注意，無論跟客戶、同事還是老板，很多溝通的方式是相通的，希望大家把這種溝通的和似與界同點好好對比一下，在描述的時候頭腦會更加清晰。Chapter5WrittenCommunications1.Simplicity,respectandclarityarevital.2."fiveW's"and"H".(what,why,when,where,whoandhow,如果需耍考慮成本的話，"J以再加上一條howmuch)3.writtenformsofcommunication(Page11())Chapter6Bus
