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1、Chapter1HowtoApplyfortheidealjob1.Writingagoodenquiryaboutajobisvitaltoyourchancesofsuccess?2.Rememberthefirstwordsthattheemployerreadsaregoingtoshapehisorheropinionofyou.3.Youwillneedtomakesurethatyouunderstandtherequirementsofthejobandthespecialqualitiesthatthepotentialemployerislookin
2、gforinapplicantsforemployment.4.HintsandTips（Page10本章重點(diǎn)）Chapter2TheresumeandtheInterview1.Inaresume,thecontentandstyleareveryimportant.2.Theimportantfactoristomakeyourresumeclear,conciseandeasytoread?3.Payattentionto4ttheessentials（基本要素）"（Page28）,乂寸一些基本的信息要有所了解。4.Howtoprepareainterview?（
3、思考一下,如果碰到類似的題H,怎樣作答）Chapter3SpokenBusinessCommunication1.Thischaptermainlytellsusthebasicsofpreparingagoodspokenreportorpresentation,concentrateontheimportanceofthoroughpreparationandconciseness?2.Prepareforthetalk（theaudience,theintroduction,thefacts,visualaids,thetechnology,thevenue,th
4、elength,questions?）3.Preparethecontent（forexample,thecontentmustberelevanttotheaudience不局限于此，還可以一些跟內(nèi)容有關(guān)的準(zhǔn)備工作）4."KISS"rule（KeepItShortandSimple.注意：試卷答題時(shí)切勿簡(jiǎn)寫(xiě)）5.HintsandTips（forexample,lookattheaudienceandsmile,takeyourtime,eyecontact,payattentiontothethingsyoudowithyourhandswhenspeaking,do
5、n'tspeaktoofast等等，學(xué)會(huì)在相關(guān)問(wèn)答題或者情景設(shè)置題中想到一些知識(shí)點(diǎn)，有條理地列出來(lái)）6.PracticemakesperfectChapter4CommunicatingwithColleaguesandCustomers1.Indailylifemostofthemessagesyoucommunicateandreceiveare,infact,non-verbal.（關(guān)丁?相關(guān)的非語(yǔ)言類信息，請(qǐng)同學(xué)們注意有哪些形式，比如thewayapersondresses）2.如何傳遞好信息（Page85中第二種描述方法，請(qǐng)大家識(shí)記一些較好的通用語(yǔ)旬）。3?H
6、intsandTipsaboutproblemcommunications（staycalm,listen,don'tassume,explainclearly,speakclearly,askfordetails,checkandrespond,close等）4.Communicatewithbosses（listen,askforsuggestions,leadyourideasintotheideasoftheotherperson,explainclearly,askforsuggestionsagain,offertorevise,checking,follo
7、wup等）這一章，大家需要注意，無(wú)論跟客戶、同事還是老板，很多溝通的方式是相通的，希望大家把這種溝通的和似與界同點(diǎn)好好對(duì)比一下，在描述的時(shí)候頭腦會(huì)更加清晰。Chapter5WrittenCommunications1.Simplicity,respectandclarityarevital.2."fiveW's"and"H".(what,why,when,where,whoandhow,如果需?？紤]成本的話，"J以再加上一條howmuch)3.writtenformsofcommunication(Page11())Chapter6Bus
