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1、..目錄Chapter1建立貿(mào)易關(guān)系1.請(qǐng)求建立貿(mào)易關(guān)系RequestforEstablishingBusinessRelations2.回復(fù)請(qǐng)求建立業(yè)務(wù)關(guān)系ReplytotheRequestforEstablishingBusinessRelations3.索取產(chǎn)品資料RequestforProductLiterature4.回復(fù)索取產(chǎn)品資料ReplytotheRequestforProductLiterature5.邀請(qǐng)會(huì)面InvitationtotheBusinessAppointment6.接受會(huì)面邀請(qǐng)AcceptingtheInvitationtotheBu
2、sinessAppointment7.謝絕會(huì)面邀請(qǐng)DecliningtheInvitationtotheBusinessAppointment8.要求更改會(huì)面時(shí)間及地點(diǎn)RequestforChangingtheTime&PlaceoftheMeetingChapter2推銷(xiāo)9.向特定客戶(hù)推銷(xiāo)SalesLettertoSpecificCustomers10.向不特定客戶(hù)推銷(xiāo)SalesCirculartoNon-SpecificCustomers11.寄信給老客戶(hù)SalesLettertoOldCustomers12.寄信給新客戶(hù)SalesLettertoNewCusto
3、mers13.推銷(xiāo)新產(chǎn)品SalesLetterforPromotionofNewProducts14.推銷(xiāo)勞務(wù)SalesLetterforPromotionofLaborServicesChapter3詢(xún)盤(pán)和訂貨15.一般詢(xún)盤(pán)GeneralInquiry16.回復(fù)一般詢(xún)盤(pán)ReplytotheGeneralInquiry17.具體詢(xún)盤(pán)SpecificInquiry18.報(bào)虛盤(pán)MakingaNon-FirmOffer19.報(bào)實(shí)盤(pán)MakingaFirmOffer20.買(mǎi)方還盤(pán)MakingaCounterOffer21.賣(mài)方返還盤(pán)MakingaCounter-CounterO
4、ffer22.下訂單PlacinganOrder23.接受訂單AcceptinganOrder24.拒絕訂單DeclininganOrder25.下續(xù)訂單PlacingaRepeatOrder26.推薦替代品OfferingaSubstituteProduct27.接受替代品AcceptingaSubstituteProduct28.拒絕替代品DecliningaSubstituteProduct29.漲價(jià)通知NoticeforPriceIncrease30.回復(fù)漲價(jià)通知ReplytothePriceIncreaseNoticeChapter4付款31.詢(xún)問(wèn)付款方式A
5、skingaboutPaymentTerms32.接受付款方式AcceptingPaymentTermsword教育資料..33.要求修改信用證RequestforAmendmenttoL/C34.信用證修改AmendmenttoL/C35.付款通知PaymentNotice36.收到付款通知ReceiptofPaymentNotice37.催促付款（初次）UrgingPayment(FirstNotice)38.催促付款（最后通告）UrgingPayment(LastNotice)39.索取發(fā)票AskingforInvoice40.寄送發(fā)票SendingInvoic
6、eChapter5包裝和交貨41.包裝要求PackagingRequirements42.回復(fù)包裝要求ReplytoPackagingRequirements43.裝運(yùn)時(shí)間TimeofShipment44.回復(fù)裝運(yùn)通知ReplytoTimeofShipment45.催促裝運(yùn)UrgingShipment46.回復(fù)催促裝運(yùn)ReplytoUrgingShipment47.出貨通知ShipmentAdvice48.貨物抵達(dá)通知GoodsArrivalNoticeChapter6投訴和致歉49.投訴貨物未寄達(dá)ComplaintaboutGoodsArrivalFailure50
7、.對(duì)貨物未寄達(dá)致歉ApologyforGoodsArrivalFailure51.出貨延遲LateDelivery52.對(duì)出貨延遲致歉ApologyforLateDelivery53.投訴貨物質(zhì)量ComplaintaboutPoorQualityofGoods54.對(duì)貨物質(zhì)量不佳致歉ApologyforPoorQualityofGoods55.投訴貨物數(shù)量ComplaintaboutWrongQuantityofGoods56.為數(shù)量錯(cuò)誤致歉ApologyforWrongQuantityofGoods57.投訴發(fā)貨出錯(cuò)ComplaintaboutRe
