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1、..目錄Chapter1建立貿(mào)易關(guān)系1.請求建立貿(mào)易關(guān)系RequestforEstablishingBusinessRelations2.回復(fù)請求建立業(yè)務(wù)關(guān)系ReplytotheRequestforEstablishingBusinessRelations3.索取產(chǎn)品資料RequestforProductLiterature4.回復(fù)索取產(chǎn)品資料ReplytotheRequestforProductLiterature5.邀請會面InvitationtotheBusinessAppointment6.接受會面邀請AcceptingtheInvitationtotheBu
2、sinessAppointment7.謝絕會面邀請DecliningtheInvitationtotheBusinessAppointment8.要求更改會面時間及地點RequestforChangingtheTime&PlaceoftheMeetingChapter2推銷9.向特定客戶推銷SalesLettertoSpecificCustomers10.向不特定客戶推銷SalesCirculartoNon-SpecificCustomers11.寄信給老客戶SalesLettertoOldCustomers12.寄信給新客戶SalesLettertoNewCusto
3、mers13.推銷新產(chǎn)品SalesLetterforPromotionofNewProducts14.推銷勞務(wù)SalesLetterforPromotionofLaborServicesChapter3詢盤和訂貨15.一般詢盤GeneralInquiry16.回復(fù)一般詢盤ReplytotheGeneralInquiry17.具體詢盤SpecificInquiry18.報虛盤MakingaNon-FirmOffer19.報實盤MakingaFirmOffer20.買方還盤MakingaCounterOffer21.賣方返還盤MakingaCounter-CounterO
4、ffer22.下訂單PlacinganOrder23.接受訂單AcceptinganOrder24.拒絕訂單DeclininganOrder25.下續(xù)訂單PlacingaRepeatOrder26.推薦替代品OfferingaSubstituteProduct27.接受替代品AcceptingaSubstituteProduct28.拒絕替代品DecliningaSubstituteProduct29.漲價通知NoticeforPriceIncrease30.回復(fù)漲價通知ReplytothePriceIncreaseNoticeChapter4付款31.詢問付款方式A
5、skingaboutPaymentTerms32.接受付款方式AcceptingPaymentTermsword教育資料..33.要求修改信用證RequestforAmendmenttoL/C34.信用證修改AmendmenttoL/C35.付款通知PaymentNotice36.收到付款通知ReceiptofPaymentNotice37.催促付款（初次）UrgingPayment(FirstNotice)38.催促付款（最后通告）UrgingPayment(LastNotice)39.索取發(fā)票AskingforInvoice40.寄送發(fā)票SendingInvoic
6、eChapter5包裝和交貨41.包裝要求PackagingRequirements42.回復(fù)包裝要求ReplytoPackagingRequirements43.裝運時間TimeofShipment44.回復(fù)裝運通知ReplytoTimeofShipment45.催促裝運UrgingShipment46.回復(fù)催促裝運ReplytoUrgingShipment47.出貨通知ShipmentAdvice48.貨物抵達通知GoodsArrivalNoticeChapter6投訴和致歉49.投訴貨物未寄達ComplaintaboutGoodsArrivalFailure50
7、.對貨物未寄達致歉ApologyforGoodsArrivalFailure51.出貨延遲LateDelivery52.對出貨延遲致歉ApologyforLateDelivery53.投訴貨物質(zhì)量ComplaintaboutPoorQualityofGoods54.對貨物質(zhì)量不佳致歉ApologyforPoorQualityofGoods55.投訴貨物數(shù)量ComplaintaboutWrongQuantityofGoods56.為數(shù)量錯誤致歉ApologyforWrongQuantityofGoods57.投訴發(fā)貨出錯ComplaintaboutRe
