資源描述:
《嘉善賓酒店前廳部運營手冊》由會員上傳分享,免費在線閱讀,更多相關(guān)內(nèi)容在行業(yè)資料-天天文庫。
1、SelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesTSelectionParbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
2、bbbbbbbbbbbbbagraphFoLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointse11111111111111111111111111111111lectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagraphFormatLineSpaci2222222222222222222222ngLinesToPoints2Sele
3、ctionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraphFccccccccccccccccccccccccccccccccccccccccccccccccccccccccormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagra前廳部組織結(jié)構(gòu)圖房務(wù)總監(jiān)1人HSKPDirector前廳經(jīng)理(1人)F.
4、O.M總?cè)藬?shù):31人大堂經(jīng)理(3人)A.M資深主管(1人)S/supervisor資深商務(wù)主管(1人)S/S禮賓主管(1人)Supervisor前臺主管(2人)Supervisor商務(wù)中心文員3Secretary行政樓層2人Receptionist預(yù)訂員(2人)Preservationist司機(1人)Driver話務(wù)員3人Operator行李員(6人)Bellman總臺(5人)ReceptionistSelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingL
5、inesToPointselectionParagraaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesTSelectionParbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbagraphFoLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLine
6、sToPointse11111111111111111111111111111111lectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagraphFormatLineSpaci2222222222222222222222ngLinesToPoints2SelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLines
7、ToPointselectionParagraphFccccccccccccccccccccccccccccccccccccccccccccccccccccccccormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagra嘉善賓館前廳部前廳部概述前廳部是酒店的神經(jīng)中樞,是提供酒店各部門信息的窗口,嘉善賓館前廳部主要有以下部門:總臺、禮賓部、大堂副理、預(yù)訂處、總機、商務(wù)中心、行政樓層接待和車隊共八個班組組成,各班組主要工作內(nèi)容如下:總臺和行政