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1、編號：OLOHR—FW—zd120目錄第1部分第一章行業(yè)篇…………………………………………………2第2部分第二章產(chǎn)品篇…………………………………………………2第一節(jié)櫥柜基礎(chǔ)知識…………………………………………………2板材知識的介紹…………………………………………………2櫥柜的柜體介紹…………………………………………………3櫥柜的門板介紹…………………………………………………5櫥柜的五金介紹…………………………………………………8櫥柜的臺面介紹…………………………………………………10第二節(jié)櫥柜基礎(chǔ)知識問答…………………………………………………15第三節(jié)我樂櫥柜的核心競爭
2、力………………………………………………21第3部分第三章銷售篇………………………………………………22第一節(jié)導購員的導購藝術(shù)………………………………………………22導購員必須具備的素質(zhì)………………………………………………22我樂櫥柜服務(wù)的標準和細則………………………………………………22顧客快速購買的幾大法則………………………………………………26第二節(jié)導購員的職務(wù)說明書………………………………………………36第四章設(shè)計篇………………………………………………37第一節(jié)櫥柜設(shè)計的原則和要領(lǐng)………………………………………………37第二節(jié)櫥柜初測和布水電時要注意的事項…………
3、………………………36第三節(jié)設(shè)計師的圖紙規(guī)范………………………………………………39第四節(jié)設(shè)計師與客戶簽合同時要注意的事項……………………………40第五節(jié)設(shè)計師與料單員的緊密配合………………………………………41第４部分第五章客服篇…………………………………………………43第一節(jié)櫥柜安裝細則…………………………………………………43我樂櫥柜安裝標準…………………………………………………43我樂櫥柜安裝崗位服務(wù)標準…………………………………………………44第二節(jié)售后服務(wù)細則…………………………………………………44商務(wù)流程…………………………………………………44售后服務(wù)
4、…………………………………………………44櫥柜產(chǎn)品的正常使用與保養(yǎng)…………………………………………………441candidateYaoHuafengadvancedlearningactivities,guidingalltheofficersandmentoadvancedmodelsasamirror,setupthededication,self-discipline,andprotectthespiritofpeace,clarifyambiguousideas,distinguishthemerits.Third,playculture.Enactmentof
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