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1、銷售說話技巧（Sellingspeakingskills）Sellingspeakingskills1.wesmile,butcustomersdonotrespond,silentorcoldanswer:"Icasuallylook.".[mistaketodealwith1]doesnotmatter,youlookatitcasually.[errorresponse2]okay,youjustlookaround.[errorcoping3]well,youlookfirst,callmei
2、fyouneedhelp.TemplatedrillingShoppingguide:nomatter,youdonotbuynowdoesnotmatter,youcanfirstunderstandourproducts.Letmeintroduceyoutoourlampsandlanterns......Excuseme,whatcolorisyourbedroomfurniture?Comments:customerfirstdown,inarelaxedmoodtoalleviatethe
3、psychologicalpressureofthecustomers,atthesametimeintroducelampcharacteristics,thenchangedthesubjectintheformofquestionsandguidecustomerstoanswerquestions,aslongasthecustomeriswillingtoanswerourquestions,theclerkcanfurtherdevelop,makethesalesprocessissmo
4、othly.Shoppingguide:itdoesn'tmatter.Youshouldlookmoreatshopping!Butmiss,Ireallywanttointroduceyoutoourlatestdevelopmentofthis"crystalsand"seriesofproducts,thesedaysinourDTLsellverywell,youcanfirstunderstand,comehere,please.Comments:thefirstisstillagreew
5、ithcustomers,inarelaxedmoodtoeasethepsychologicalpressureofthecustomers,andthenchangedthesubjectwithasincereandexcitedvoiceguidecustomerstounderstandaproduct,andbythepowerfulgesturetoguidecustomerstositwithyou,aslongasthecustomerwantsyoutolearnaboutthem
6、erchandise,shoppingcandeeplyopenquestionsinordertounderstandcustomerneeds,makethesalesprocessisgoingwell.WangJianjunfourpointofview:shoppingguideisnottoguidethepurchase,butactivelyguidethecustomertowardthedirectionofpurchase2.customerslikeitverymuch,but
7、othersdon'tbuyit,andsay,"Ithinkso.Lookelsewhere.".[errorresponse1]no,Ithinkit'sgood.[errorresponse2],thisisourseason'sflagship.[errorresponse3]thisisverydistinctive,howcanitnotlookgood?[wrongresponse4]nomatterwhatpeoplesay,howdoyoufeel?"Ohno,Ifeelverygo
8、od"and"theverydistinctiveah,whynotgood-looking"wasaclerktofindtheirownhiterrorresponse,thisargumentissimple,thelackofconvincing,butalsoeasilyleadtoassistantandcompaniontoproduceantagonism,isnotconducivetocreatingagoodatmospherefo
