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1、eBay客服模板【售前篇】-1-一、價格payment-1-二、買家詢問物品細(xì)節(jié)的問題模版-2-三、線下交易-2-四、缺貨未發(fā)&退件-3-五、物流-4-【售后篇】-5-一、關(guān)于詢問跟蹤號,如果我們沒有跟蹤號-5-二、關(guān)于詢問跟蹤號，有跟蹤號-5-三、感謝購買并要求好評（注意貨運(yùn)時間）-6-四、取消訂單，要求好評(少量，大量會被ebay認(rèn)為刷好評行為）-6-五、定期催好評-7-六、沒有收到貨-8-七、收到貨-12-八、退款-14-九、退貨-16-十、修改FAQ中差評-16--20-【售前篇】一、價格payment1、非美國，10個以
2、下，及不能講價類?免運(yùn)費(fèi)Dearfriend,Howareyoutoday?Thisis______.Thankyouforyouofferanditwillbeagreatpleasuretodobusinesswithyou.Youknowwehavetoshoulder（負(fù)擔(dān)）theshippingfees（費(fèi)用），thus（因此）thepricewehavehereisalreadyverylowandcompetitive.Hopeyoucanunderstand.Haveaniceday.?含運(yùn)費(fèi)Dearfriend,
3、Howareyoutoday?Thisis______.Thankyouforyouofferanditwillbeagreatpleasuretodobusinesswithyou.Thepricewehavehereisalreadyverylowandcompetitive,sothelowestpricewecanprovideisshowedonthelisting。HopeyouIfyouhaveanyquestions,pleasesfeelfreetoaskme.Haveaniceday.-20-2、能講價類?不能
4、滿足顧客的出價，能提供小折扣Dearfriend,Howareyoutoday?Thisis______.Thankyouforyourinterestsinmyitem.Perhapswecan’tacceptthepriceyouoffer.I’msorryforthat.Infactthepriceisreasonable.Weonlyhavealittle/lowbenefit(利潤).But,wearewillingtoofferyousomediscountsifyoubuymoreproductsatonetime.
5、Ifyoubuymorethan5products,wewillgive5%discounttoyou.Ifyouhaveanyotherquestions,pleasetellus.Haveaniceday.Dearfriend,3、買家沒有paypal賬號，想用其他方式付款Dearfriend,Thankyouforyourinquiry.Forsimplifyingtheprocesssake,IsuggestthatyoupaythroughPayPal.Asyouknow,italwaystakesatleast2-3m
6、onthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalonlinebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogothroughPayPalcheckoutpro
7、cesswithoutanyextrasteps.Hopemyanswerishelpfultoyou.Haveaniceday.二、買家詢問物品細(xì)節(jié)的問題模版1、詢問具體細(xì)節(jié)(size,colorandsoon)Dearfriend,Howareyoutoday?Thisis______.Thankyouforyourinquiry.Aboutyourproblem,Ihavecheckedtheiteminformationforyou.__________________________________________(問題
8、回答）.Hopeitcanhelpyou.Anyotherquestions,feelfreetoletmeknow.Niceday.2、合并運(yùn)費(fèi)（combineshipping）Dearfriend,-20-Howareyoutoday?This
