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1、機密：此資料僅供內(nèi)部參考。未經(jīng)開銳咨詢的書面許可，其它任何機構(gòu)不得擅自傳閱、引用或復制。思考問題的5個步驟Shareyourtalent,Buildourco-vision!咨詢顧問思考和解決企業(yè)問題時有三大基本原則……以事實為基礎(chǔ)以假設(shè)為導向嚴格的結(jié)構(gòu)化2……和一套行之有效的解決問題的方法第一步陳述/定義問題第二步分解問題第三步剔除所有的非關(guān)鍵問題第四步制定詳細的工作計劃和研究計劃第五步進行關(guān)鍵分析第六步綜合結(jié)果，提出論點和建議第七步準備強有力的溝通?????????................??......?....項目的時間長度和范
2、圍取決于議題及可用的資源3Step1StatetheproblemStep2DisaggregatetheissuesStep3Eliminateall non-keyissuesStep4Conductcriticalanalyses,porpoisebetweendataandhypothesesStep5Synthesizefindingsandbuildargument?其中思考問題的步驟有五個4ClearstatementofproblemtobesolvedorissuetoberesolvedCharacteristicsofag
3、oodproblemstatementAleadingquestionorfirmhypothesisSpecificnotgeneralNotastatementoffactornon-disputableassertionActionableFocusesonwhatthedecisionmakerneedstomoveforward?InterviewerstatestheproblemProblemhasbeenclearlystated,andyouunderstanditProblemhasNOTbeenclearlystated,
4、oryoudon’tunderstanditYoumustclearlyunderstandtheproblemParaphrasetheproblemtomakesureyouhaveitrightAskquestionstoclarifytheissueStep2.YouareresponsibleforensuringtheclarityoftheproblemSTEP1:陳述/定義問題5STEP2:構(gòu)建分析框架，分解問題Whyuselogictrees?1.TobreakaproblemintocomponentpartssothatP
5、roblem-solvingworkcanbedividedintointellectuallymanageablepiecesPrioritiescanbesetamongthepartsResponsibilitiescanbeallocatedtoindividuals2.ToensurethattheintegrityoftheproblemsolvingismaintainedSolvingthepartswillreallysolvetheproblemThepartsaremutuallyexclusiveandcollectiv
6、elyexhaustive(i.e.,nooverlaps,nogaps)SubissueSubissueSubissueSubissueSubissueSubissueIssues/hypothesisNo.1Issues/hypothesisNo.2Issues/hypothesisNo.3ProblemstatementSuggestions-Describeyourapproachtotheinterviewerasyouproceed.Don’tassumetheyknowwhatyouarethinking!-Stateyourhy
7、pothesesascrisplyaspossible.-Onlyuseframeworksiftheyareappropriate-don’tforcefit.-Theideasareimportant,nottheframework.“Ithinkweshouldlookatthepowerofbuyersandindustrycompetitiveness”isbetterthan“I’dliketoapplypartofthePorterFiveForcesframework”.6STEP3:去除非關(guān)鍵問題WhyFirststepinc
8、onstant,interactiverefinementprocessFocusesyoureffortonwhatismostimportantD
