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1、Session15Housekeeping:LaundryServiceAntonyPPT模板下載:www.1ppt.com/moban/ObjectivesAfterlearningthissession,youshouldbeableto:?memorizethetermsandexpressionstolaundryservice?knowhowtopickupguest’slaundry,explainlaundryserviceandhandlelaundrydamage?knowthebasicstepsoflaundryservice?haveabilitytocommuni
2、catewithguestsbyrelatedsentencepatternaboutlaundryserviceskillfullyVocabulary?laundryn.洗衣店;要洗的衣服?ironv.熨燙?dry-cleanv.干洗?hand-washv.手洗?starch[stɑ:t?]v.給(衣服等)漿,漿硬?stitch[stit?]v.縫綴?mendv.修補(bǔ),縫補(bǔ);修理?runv.褪色?colorfast[`k?l?fɑ:st]a.不褪色的?shrinkv.收縮;萎縮;縮水?laundrymann.洗衣工?maidn.女仆;侍女;服務(wù)員?valet[`v?l?t]n旅館中替客
3、人洗燙衣服的人員?laundryservice洗衣服務(wù)?expressservice快洗服務(wù)?washingn洗滌;水洗?dry-cleaningn干洗?ironingn熨燙?mendingn縫補(bǔ)?hand-washingn手洗?ironingboard熨燙板?dryer烘干機(jī)?detergent[d?'t??d?(?)nt]洗衣粉?hanger衣架?laundrycart洗衣推車?alaundryworker洗衣工?laundryroom洗衣房?iron熨斗?washingmachine洗衣機(jī)?turkishtowel浴金?indemnity[?n`demn?ti]n.補(bǔ)償;賠償Matc
4、htheEnglishexpressionsinColumnAwiththeirChinesetranslationsinColumnB.ColumnAColumnB1.blouseA.西褲2.pajamasB.睡衣3.stockingsC.毛衣4.socksD.T恤衫5.trousersE.短褲6.skirtF.短襪7.tieG.夾克8.sweaterH.女襯衫9.shortsI.領(lǐng)帶10.vestJ.圍巾11.T-shirtK.短裙12.scarfL.背心13.jacketM.長(zhǎng)襪BasicStepsofLaundryService1)Laundrymancomestotheguest
5、roomtocollectslaundry.2)Guestfillinthelaundrylist.3)Afterlaundry,clotheswillbedeliveredtotheguestroom.DetailedProceduresofLaundryService(1)Putthelaundryform&laundrybagintheguestroom(2)Checkupthenumberoftheguest’sclotheswiththelaundryform(3)Makeclearwhetherthereissomethingremainedintheclothes(4)Ifs
6、omethingiswrongwiththeclothes,confirmitwiththeguestandwriteitinthelaundryform(5)Sendtheclothestothelaundryanddeliverthebilltothecashier(6)Sendtheclothesbacktotheguestroomby12:00thenextday,ifurgent,accordingtothetimeinthelaundryform(7)IftheguestisnotinorDND,leaveamessagewiththephoneNo.tohim(8)Ifthe
7、guestisnotsatisfied,complaintscanbeacceptedwithin24hoursProcessofLaundryServiceOperatinganeffective“on-premiseslaundry”isamulti-stepprocessCollectingSortingWashingDryingFinishing/FoldingDeliveringDirtylinenandter