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1、Chapter14ConflictandNegotiationAfterstudyingthischapter, youshouldbeableto:Defineconflict.Differentiatebetweenthetraditional,humanrelations,andinteractionistviewsofconflict.Contrasttask,relationship,andprocessconflict.Outlinetheconflictprocess.Describethefiveconflict-handlingintention
2、s.Contrastdistributiveandintegrativebargaining.LEARNINGOBJECTIVES1Afterstudyingthischapter, youshouldbeableto:Identifythefivestepsinthenegotiatingprocess.Describeculturaldifferencesinnegotiations.LEARNINGOBJECTIVES(cont’d)2ConflictConflictDefinedIsaprocessthatbeginswhenonepartyperceiv
3、esthatanotherpartyhasnegativelyaffected,orisabouttonegativelyaffect,somethingthatthefirstpartycaresabout.Isthatpointinanongoingactivitywhenaninteraction“crossesover”tobecomeaninterpartyconflict.EncompassesawiderangeofconflictsthatpeopleexperienceinorganizationsIncompatibilityofgoalsDi
4、fferencesoverinterpretationsoffactsDisagreementsbasedonbehavioralexpectations3TransitionsinConflictThoughtCauses:PoorcommunicationLackofopennessFailuretorespondtoemployeeneedsTraditionalViewofConflictThebeliefthatallconflictisharmfulandmustbeavoided.4TransitionsinConflictThought(cont’
5、d)HumanRelationsViewofConflictThebeliefthatconflictisanaturalandinevitableoutcomeinanygroup.InteractionistViewofConflictThebeliefthatconflictisnotonlyapositiveforceinagroupbutthatitisabsolutelynecessaryforagrouptoperformeffectively.5FunctionalversusDysfunctionalConflictFunctionalConfl
6、ictConflictthatsupportsthegoalsofthegroupandimprovesitsperformance.DysfunctionalConflictConflictthathindersgroupperformance.6TypesofConflictTaskConflictConflictsovercontentandgoalsofthework.RelationshipConflictConflictbasedoninterpersonalrelationships.ProcessConflictConflictoverhowwor
7、kgetsdone.7TheConflictProcessEXHIBIT14–18StageI:PotentialOppositionorIncompatibilityCommunicationSemanticdifficulties,misunderstandings,and“noise”StructureSizeandspecializationofjobsJurisdictionalclarity/ambiguityMember/goalincompatibilityLeadershipstyles(closeorparticipative)Rewardsy
8、stems
