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1、UpdatingYourManagerAuthor:AnthonyKerwickContributors:RobKoczkar,PaulMeehanbcMarch1998Copyright?1998Bain&Company,Inc.1updatingyourmanagerFocusofeffectivemeetingsObjectivesofanupdateEffectiveupdates:ProcessFlowDo’sanddon'tsAgenda2updatingyourmanagerHighlightrangeofkeycontentareasofeffec
2、tiveupdatesProvideguidelinesonhowtostructureaneffectiveupdateGiveadviceonthecontentandmessagesinaneffectiveupdateModuleObjective3updatingyourmanagerPlantheworkDotheworkAssesstheimplicationsCommunicatetheanswerDocumenttheworkManagerupdatesareafundamentalstepintheBainmanufacturingproces
3、s.TeamprocessskillsBRAVACoreconceptsBusinessresearchskillsBaincomputingandmobilecomputingExcelandPowerPointtrainingMarketresearchCoreconceptsUpdatingyourmanagerCaseteamfilemanagementBRAVABainManufacturingProcess4updatingyourmanagerFocusofEffectiveUpdatesReceivedirectfeedbackandinputfr
4、omyourmanageryourhypothesisyouranalysisyourdataandmethodologyEnsurethatyourprioritizationfitsinwiththeoverallworkplanCommunicateclientperspectivesCallattentiontocriticalincidentsandclientissuesRoleplayclientmeetingsandotherinteractionsCommunicateyourwork’splaceincontextofoverallprojec
5、tGivefeedbackto/receivefeedbackfromtherestoftheteamBrainstormideas,problemsolveRaiseandresolveteam-relatedissuesManagerUpdates-fromface-to-facetovoicemail-provideopportunitiesfortwowaycommunicationrelatingtovalueaddition,client,andtheteam.Valueaddition/analysisClientTeamUpdatecontent5
6、updatingyourmanagerAgreeinadvanceonmanager’sdegreeofinvolvementintheworkplanwhatisthebesttimetoupdateroutinely?atwhatpointscanmanageraddthegreatestvalue?whatarethekeyapprovalpointsrequiringmanagerinvolvement?whatconstitutesa“redflag”orrequiresearlywarning?Erronthesideofovercommunicati
7、on,especiallyearly-onconductfrequent,butsuccinct,updatesuntiltoldotherwiseUnderstandmanager’spreferredcommunicationmediaandaccessibility:phonemails,telephoneconversations,face-to-facemeetingsEstablishmutualboundariesforcaseteamworkcontacttelephonecalls/faxesathomeunderwhatconditions?D
8、eterm
