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1、UpdatingYourManagerAuthor:AnthonyKerwickContributors:RobKoczkar,PaulMeehanbcMarch1998Copyright?1998Bain&Company,Inc.1updatingyourmanagerFocusofeffectivemeetingsObjectivesofanupdateEffectiveupdates:ProcessFlowDo’sanddon'tsAgenda2updatingyourmanagerHighlightrangeofkeycontentareasofef
2、fectiveupdatesProvideguidelinesonhowtostructureaneffectiveupdateGiveadviceonthecontentandmessagesinaneffectiveupdateModuleObjective3updatingyourmanagerPlantheworkDotheworkAssesstheimplicationsCommunicatetheanswerDocumenttheworkManagerupdatesareafundamentalstepintheBainmanufacturing
3、process.TeamprocessskillsBRAVACoreconceptsBusinessresearchskillsBaincomputingandmobilecomputingExcelandPowerPointtrainingMarketresearchCoreconceptsUpdatingyourmanagerCaseteamfilemanagementBRAVABainManufacturingProcess4updatingyourmanagerFocusofEffectiveUpdatesReceivedirectfeedbacka
4、ndinputfromyourmanageryourhypothesisyouranalysisyourdataandmethodologyEnsurethatyourprioritizationfitsinwiththeoverallworkplanCommunicateclientperspectivesCallattentiontocriticalincidentsandclientissuesRoleplayclientmeetingsandotherinteractionsCommunicateyourwork’splaceincontextofo
5、verallprojectGivefeedbackto/receivefeedbackfromtherestoftheteamBrainstormideas,problemsolveRaiseandresolveteam-relatedissuesManagerUpdates-fromface-to-facetovoicemail-provideopportunitiesfortwowaycommunicationrelatingtovalueaddition,client,andtheteam.Valueaddition/analysisClientTea
6、mUpdatecontent5updatingyourmanagerAgreeinadvanceonmanager’sdegreeofinvolvementintheworkplanwhatisthebesttimetoupdateroutinely?atwhatpointscanmanageraddthegreatestvalue?whatarethekeyapprovalpointsrequiringmanagerinvolvement?whatconstitutesa“redflag”orrequiresearlywarning?Erronthesid
7、eofovercommunication,especiallyearly-onconductfrequent,butsuccinct,updatesuntiltoldotherwiseUnderstandmanager’spreferredcommunicationmediaandaccessibility:phonemails,telephoneconversations,face-to-facemeetingsEstablishmutualboundariesforcaseteamworkcontacttelephonecalls/faxesathome
8、underwhatconditions?Determ
