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1、UpdatingYourManagerAuthor:AnthonyKerwickContributors:RobKoczkar,PaulMeehanbcMarch1998Copyright?1998Bain&Company,Inc.1updatingyourmanagerFocusofeffectivemeetingsObjectivesofanupdateEffectiveupdates:ProcessFlowDo’sanddon'tsAgenda2updatingyourmanagerHighlightrangeofkeycontent
2、areasofeffectiveupdatesProvideguidelinesonhowtostructureaneffectiveupdateGiveadviceonthecontentandmessagesinaneffectiveupdateModuleObjective3updatingyourmanagerPlantheworkDotheworkAssesstheimplicationsCommunicatetheanswerDocumenttheworkManagerupdatesareafundamentalstepinth
3、eBainmanufacturingprocess.TeamprocessskillsBRAVACoreconceptsBusinessresearchskillsBaincomputingandmobilecomputingExcelandPowerPointtrainingMarketresearchCoreconceptsUpdatingyourmanagerCaseteamfilemanagementBRAVABainManufacturingProcess4updatingyourmanagerFocusofEffectiveUp
4、datesReceivedirectfeedbackandinputfromyourmanageryourhypothesisyouranalysisyourdataandmethodologyEnsurethatyourprioritizationfitsinwiththeoverallworkplanCommunicateclientperspectivesCallattentiontocriticalincidentsandclientissuesRoleplayclientmeetingsandotherinteractionsCo
5、mmunicateyourwork’splaceincontextofoverallprojectGivefeedbackto/receivefeedbackfromtherestoftheteamBrainstormideas,problemsolveRaiseandresolveteam-relatedissuesManagerUpdates-fromface-to-facetovoicemail-provideopportunitiesfortwowaycommunicationrelatingtovalueaddition,clie
6、nt,andtheteam.Valueaddition/analysisClientTeamUpdatecontent5updatingyourmanagerAgreeinadvanceonmanager’sdegreeofinvolvementintheworkplanwhatisthebesttimetoupdateroutinely?atwhatpointscanmanageraddthegreatestvalue?whatarethekeyapprovalpointsrequiringmanagerinvolvement?whatc
7、onstitutesa“redflag”orrequiresearlywarning?Erronthesideofovercommunication,especiallyearly-onconductfrequent,butsuccinct,updatesuntiltoldotherwiseUnderstandmanager’spreferredcommunicationmediaandaccessibility:phonemails,telephoneconversations,face-to-facemeetingsEstablishm
8、utualboundariesforcaseteamworkcontacttelephonecalls/faxesathomeunderwhatconditions?Determ
