資源描述:
《酒店培訓(xùn)產(chǎn)品知識手冊范本.doc》由會員上傳分享,免費在線閱讀,更多相關(guān)內(nèi)容在行業(yè)資料-天天文庫。
1、InformationBooklet酒店產(chǎn)品知識手冊WECANDO!WedohopethatthisInformationBookletmakesyouunderstandourhotel’sproductsandservicebetter,improveyourself–confidencesothatyoucoulddeliverattentiveservicetoourguests.Moreover,wewouldtryourbesttobringyouthelatestinformationbyperiodicallyupdatingthec
2、ontentsofthisbooklet.我們希望這本《酒店產(chǎn)品知識手冊》可以使您更加了解酒店的產(chǎn)品和服務(wù),增強您的自信心;并在此基礎(chǔ)上,為我們的客人提供更為周到的服務(wù)。我們也將定期修正這些信息,力爭給您帶來最新的資訊。Sincenotallanswersinthisbookletbecorrect.However,webelievethatownanswerswouldbemoreprofessional.Thiscomplementedwithyourpositive‘CANDO’serviceconceptandunderstandingoft
3、hehospitalityindustrywoulddelightourguest.當(dāng)然,在這里,并不是每一個回答都是完美無缺的。相信您隨著對于酒店業(yè)的進一步理解,秉持“CANDO”的服務(wù)理念,您的回答將更為完善,客人們也會因為您而更加滿意。Pleasereadthesequestionsandanswersonebyone,asyouwouldbeselectedtositthetest,whichisrelatedtoyourprobationappraisal,yearlyperformanceevaluation,andpersonnelad
4、vancementaswell.請您仔細閱讀每一條資訊,因為您將參加相關(guān)的測試,并且這一考試將關(guān)系到您能否成功通過試用期,年度工作表現(xiàn)評估及變動評估。Thankyou!!Contents目錄ImportantInformation重要資訊IncaseofFire…一旦發(fā)現(xiàn)火災(zāi)或險情HotelInformation酒店資訊HotelbriefIntroduction嘉萊特和平國際酒店簡介HowtogettohotelLaundryService抵店方式洗衣服務(wù)Baby-sittingServiceLost&Found托嬰服務(wù)失物招領(lǐng)BreakfastM
5、ailingService早餐郵寄服務(wù)TelephoneServiceMessage/VoiceMailService服務(wù)語音留言服務(wù)CurrencyExchangeOtherRequests外幣兌換客人之其它需求DisabledGuestOutsideGuest殘疾客人之服務(wù)店外客人LocationParking方位停車ExecutiveFloorPayment/Discount/OtherCharges行政樓層付款方式/優(yōu)惠折扣/其它收費ExtraBed&BabyCotReservation加床及嬰兒床預(yù)訂F&BFacilitiesRoomRat
6、e餐飲設(shè)施基本情況房價FilmDevelopmentSickGuest膠卷沖印患病客人FitnessCenterTicketing健身中心票務(wù)InformationServiceTour/TransportationService問訊服務(wù)游覽/交通服務(wù)InternetValuableBelongings上網(wǎng)客人貴重物品KioskWake-upCall精品屋叫醒服務(wù)LateCheck-out延遲退房CityInformation城市資訊AirportShopping機場購物BankServiceSightseeing銀行服務(wù)觀光旅游Dining/Bar
7、Supermarket餐飲/酒吧超市EntertainmentVIPCarsRegistration(Plate)Number娛樂省市領(lǐng)導(dǎo)車牌號ExhibitionCenterTel.NumberofHotelsinNanchang展覽中心市各大酒店聯(lián)系MedicalServiceLocalSpecialty醫(yī)療服務(wù)土特產(chǎn)品PostOfficeNanchangCityTour郵局服務(wù)旅游景點觀光RailwayStationNanchangSpecialtyStreets火車站特色一條街CoachStationNanchangSnackFoodsStr
8、eet長途汽車站小吃一條街ImportantInformation重要資訊IncaseofFire…一旦發(fā)