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1、咨詢公司知識(shí)管理(1)Whatis‘consulting’?TheCollinsEnglishDictionaryrevealsthattoconsultistomakeoneselfavailabletogiveprofessionaladvice,especiallyatscheduledtimesandforafee.Theterm‘consult’originatesinthemedicalprofession.Thereaconsultantisaphysicianwhoisaskedtoconfi
2、rmadiagnosis;oritisaphysician(orsurgeon)whoholdsthehighestappointmentinaparticularbranchofmedicineorsurgeryinahospital.Theconsultantisthereforesomeone–mostlyaspecialist–whoisaskedtogiveexpertadviceorinformation.ThemanagementconsultantThemanagementconsultant
3、isaspecialbreedofconsultant.Personificationoftheknowledgeeconomy;Anti-thesistoFord’sassembly-lineworker.Symbolisesthe‘future’ofwork:notdirty,notheavy-duty,notmanual,notmonotonous,notde-skilled,notde-humanized,notbadlypaid;butflexible,creative,international,
4、demanding,cross-cultural,well-paid,technologicallyadvanced,fun.Theidoloftoday’sworkingworld;itisoneofthemain‘drivers’ofthebusinessofbusinesseducationAccenture,PricewaterhouseCoopers(PwC),CapGeminiErnst&Young,McKinsey&Co.,Bain&Co.,TheBostonConsultingGroupand
5、Mercer(tonamebutafew)arethearchetypalcompaniesoftoday’sglobal‘informational’capital,whichattractthe‘highestcalibre’graduates.InterConGermansubsidiaryofaglobalmanagementandtechnologyconsultingcompanyTheIKMprojectVirtualprojectteamITStrategyCAsOperationalProc
6、essesCAsInformationManagementCAsPeopleCAsGMTs(Industries)Telecom&MediaConsumerGoodsChemicalsLifeSciencesFinancialServicesEnergyTransport/TourismAutomotive/EngineeringUtilitiesetc.USAFranceUKGermanyDisciplinesPoAsSupplierNetworksElectronicBusinessEuroTransfo
7、rmationKnowledge-ManagementERP(StandardSoftware)CustomerRelationshipManagementServiceOfferingsOrganisationalStructureofInterConProjectKnowledgeCaptureAtProjectStartBeforeProjectEndAccesstoKnowledgeFeedbackandRewardsupdatesKBaseupdatesKBasefinalizeknowledgec
8、apturereport,copytoPKC,PM,GMT/Disc,CoE,CA,PoAKCatprojectend,handsoverprojectarchivetolocalInfoCentrereviewKCapturereportandtogetherwithstreamleads,identify‘BestinClass’GMTdocumentsKeyRolesGMTKCGMTKnowl
