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1、PDCA循環(huán)在門診護理服務持續(xù)質(zhì)量改進中的應用效果分析李秀華濰坊市人民醫(yī)院護理部目的對門診護理服務持續(xù)質(zhì)量改進屮PDCA循環(huán)模式的應用效果進行分析。方法選取2014年6月一2015年6月濰坊市人民醫(yī)院門診收治的100例患者作為研宄對象，對PDCA循環(huán)模式實施前后患者護理滿意度進行比較，同時取門診護士28名，比較H）CA循環(huán)模式實施前后基礎操作合格率。結果對比H）CA循環(huán)實施前與實施后后28名護理人員基礎操作合格率，實施后就診指導（96.43%）、消毒隔離（96.43%）、藥品器械操作合格率（100.00%）明顯高于實施前，差異有統(tǒng)計學意義（P〈0.05）。PDCA循環(huán)模式實施后1
2、00例患者在護士儀表、服務態(tài)度、門診環(huán)境以及健康教育等各項指標滿意度評分上都高于實施前，差異有統(tǒng)計學意義（P〈0.05）。結論門診護理服務持續(xù)質(zhì)量改進中，TOCA循環(huán)模式的應用，對提高護理服務質(zhì)量以及患者滿意度可發(fā)揮重要作用，應在護理實踐中推廣應用。關鍵詞：門診護理;質(zhì)量改進;PDCA循環(huán)模式;AnalysisofApplicationEffectofPDCACirculationintheContinuousQualityImprovementofOutpatientNursingServicesLIXiu-huaDepartmentofNursing，WeifangPeopl
3、elsHospital;Abstract：ObjectiveToanalyzetheapplicationeffectofPDCAcirculationinthecontinuousqualityimprovementofoutpatientnursingservices.Methods100casesofpatientsadmittedandtreatedinourhospitalfromJune2014toJune2015wereselectedandthenursingsatisfactorydegreebeforeandaftertreatmentPDCAcirculat
4、ionwascompared,andthe28casesofclinicnurseswereselectedandthebasicoperationqualifiedratebeforeandafterimplementationofPDCAcirculationwascompared.ResultsThebasicoperationqualifiedrateof28casesofnursingstaffbeforeandafterimplementationofPDCAcirculationwascompared,andthediagnosisguidancerate,disi
5、nfectionandisolationrateandqualifiedrateofdruginstrumentoperationwererespectively96.43%，96.43%and100.00%,whichwereobviouslyhigherthanthosebeforeimplementation,andthedifferenceswereobvious(P<0.05)，withstatisticalsignificance,andthesatisfactorydegreesofvariousindexessuchasnurseinstrument，servic
6、eattitude,outpatientenvironmentandhealtheducationafterthePDCAcirculationmodewerehigherthanthosebeforeimplementation,andthedifferenceswereobviouswithstatisticallysignificant(P<0.05).ConclusionTheapplicationofPDCAcirculationinthecontinuousqualityimprovementofoutpatientnursingservicecanplayanimp
7、ortantroleinimprovingthenursingservicequalityandsatisfactorydegreeofpatients,anditshouldbepromotedandappliedinthenursingpractice.Keyword：Outpatientnursing;Qualityimprovement;PDCAcirculationmode;護理服務質(zhì)量的改進是當前大多醫(yī)院門診關注的主要N容，由于門診護理工作任務繁重，患者人流量大，極易
