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1、《商務(wù)交際英語（1）》期末復(fù)習(xí)一紙開卷一、選擇題（每小題2分，共20分）主要測試學(xué)生對基本概念的理解和應(yīng)用,參考練習(xí)冊每章的第一部分練習(xí)。如：1.Whichofthefollowingdescribesamemowrittentoapresidentfromadepartmentsupervisor?AA.Upward,formal,internal2.WhichsentencecontainsfiveW’s?BB.Newemployeesshouldreportat8:30a.m.onMonday,Octoberforanorientations
2、ession.3.Whichofthefollowingmainideasshouldbecommunicatedinabusinessmessageinindirectorder?DD.Yourlibrarybooksareoverdueandafinehasbeenassessed.4.Whichofthefollowingdescribesacross-culturalcommunicationsituation?CC.Areceptionistspeaksslowlytoaclientwhospeakswithaheavyaccent.5.
3、Insteadofmakingjudgementsbasedonsterotypes,youshouldBB.learntounderstandpeopleasindividuals6.AkeytoreceivinghonestfeedbackisCC.thesender’sattitude7.AnagendaisBB.theorderofbusinesstobediscussedduringameeting8.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationf
4、oragroupofpeople(someareinsidethecompanyandsomeareoutside)?CC.Areport9.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?DD.Perhapsyouoverlookedlastmonth’sstatement,asyouraccountispastdue.1310.TheheadingofamemointraditionalformatconsistofB.B.TO,FROM,DATE,andSU
5、BJECTlines11.Whichofthefollowingisaninternalbarriertocommunication?AA.Theshynessofperson.12.Whichofthefollowingstatementsbestdefinescommunication?CC.Thesendingandinterpretingofmessages.13.ThesendersignshisorherinitialsornametomemotoindicatethatheorsheCC.hasreadthememo14.Whicho
6、fthefollowingisaformofsecondaryresearch?AA.Readinganarticleinamagazine.15.Whichofthefollowingsentencescontainsaredundantexpression?AA.CurrentlywehaveanoverstockofredandblueT-shirt,asofhisweek.16.Whichtypeofletterisconsideredagoodwillletter?AA.Aletterofacknowledgement.17.Whicho
7、fthefollowingwouldbepartofananalyticalreport?DD.Alloftheabove.18.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?DD.Ireceivedyourorderfor15speakersets.19.Whichofthefollowingisbasedondate?AA.Findings.20.Whichofthefollowingisanexampleofexternalcommunication?BB.Aco
8、llectionlettersenttoacustomer.21.Culturaldifferencescanbecomm
