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1、EMPLOYEESATISFACTIONANDPERFORMANCE:ASTUDYOFTHERCHOTELCOMPANYKITCHENENVIRONMENTAThesisSubmittedtotheGraduateFacultyoftheUniversityofNewOrleansinpartialfulfillmentoftherequirementsforthedegreeofMastersofScienceinHospitalityandTourismManagementbyMelissaBradberrySimsB.S.NichollsStateUn
2、iversity,2002December2004CopyrightStatementThefollowingresearchusessecondarydatathatwasprovidedbytheRCHotelCompanyhumanresourcesdepartment.Theemployeesatisfactionsurveyis“PortionsCopyright?2004KaznovaConsultants,PersonnelResearchAssociates”.Theemployeeperformanceappraisalsweresubmi
3、ttedanonymouslyandare“TheRCHotelCompanyConfidentialandProprietaryInformation”.Theuseofthisinformationisforeducationalpurposesonlyandshouldnotbeduplicated,copiedordistributedwithoutthepermissionoftheproperty.iiTableofContentsAbstract..................................................
4、............................................................................iiiChapter1..............................................................................................................................1Introduction........................................................
5、..............................................................1ResearchQuestion...........................................................................................................1ImportanceofStudy..............................................................................
6、...........................2Hypothesis........................................................................................................................2Chapter2...................................................................................................................
7、...........3OverviewofTheRCHotelCompany.............................................................................3BackgroundandHistoryofTheRCHotelCompany................................................3DescriptionofServicesOffered,Product,andMarketSegment........................
8、.......4TheRCHotelCompanyH
